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Title
Text copied to clipboard!Billing Coordinator
Description
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We are looking for a detail-oriented and reliable Billing Coordinator to join our finance team and take charge of our billing operations. The ideal candidate will be responsible for ensuring accuracy in invoicing, processing payments, and managing account balances. This role requires a high level of precision and the ability to work under pressure to meet deadlines. As a Billing Coordinator, you will collaborate closely with the sales, customer service, and accounting departments to ensure seamless billing processes. Your duties will include generating and sending out invoices, handling customer billing inquiries, maintaining a comprehensive record of all transactions, and preparing reports on billing activities. You will play a crucial role in improving our billing procedures and helping us achieve financial accuracy and customer satisfaction. The successful candidate will have a strong understanding of billing software, excellent numerical skills, and the ability to handle sensitive information confidentially. If you are a proactive, organized individual with a passion for finance and a commitment to excellence, we would like to hear from you.
Responsibilities
Text copied to clipboard!- Generate and send out invoices and account statements.
- Follow up on, collect, and allocate payments.
- Carry out billing, collection, and reporting activities according to specific deadlines.
- Monitor customer account details for non-payments, delayed payments, and other irregularities.
- Research and resolve payment discrepancies.
- Generate age analysis reports.
- Maintain accounts receivable customer files and records.
- Follow established procedures for processing receipts, cash, etc.
- Process credit card payments and prepare bank deposits.
- Investigate and resolve customer queries.
- Process adjustments and refunds.
- Communicate with customers via phone, email, mail, or personally.
- Assist with month-end closing.
- Gather data and prepare monthly metrics and financial reports.
- Maintain a thorough understanding of client contracts and billing processes.
- Ensure compliance with company policies and relevant legal regulations.
- Collaborate with the accounting department to improve financial procedures.
- Support the sales team with financial aspects of contract negotiations.
Requirements
Text copied to clipboard!- Proven experience as a Billing Coordinator or similar role.
- Strong knowledge of billing procedures and effective accounts receivable management.
- Proficiency in MS Office, especially Excel, and billing software.
- High degree of accuracy and attention to detail.
- Excellent written and verbal communication skills.
- Ability to calculate, post, and manage accounting figures and financial records.
- Data entry skills along with a knack for numbers.
- Hands-on experience with spreadsheets and proprietary software.
- Proficiency in English and in MS Office.
- Customer service orientation and negotiation skills.
- High degree of accuracy and attention to detail.
- BS degree in Finance, Accounting, or Business Administration.
- Understanding of basic accounting principles.
- Ability to handle sensitive, confidential information.
- Strong organizational and time management skills.
- Capability to work independently and as part of a team.
- Critical thinking and problem-solving skills.
- Adaptability and capability to work in a fast-paced environment.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience with billing software?
- How do you manage your tasks to meet tight deadlines?
- Can you give an example of how you resolved a complex billing issue?
- How do you ensure accuracy in your work?
- Describe a time when you improved a billing process.
- How do you handle a difficult customer query regarding billing?
- What strategies do you use to manage large volumes of billing data?
- How do you stay updated with changes in billing regulations?
- Can you explain your experience with financial reporting and analysis?
- What makes you a good fit for this role in our company?