Text copied to clipboard!
Title
Text copied to clipboard!Billing Analyst
Description
Text copied to clipboard!
We are looking for a detail-oriented and analytical Billing Analyst to join our finance team. The ideal candidate will be responsible for monitoring and managing our billing system to ensure accurate and timely invoicing of our clients. This role involves analyzing billing data, identifying discrepancies, and implementing corrective actions to resolve billing issues. The Billing Analyst will work closely with the accounting and sales departments to ensure that billing procedures align with company policies and customer contract terms. This position requires a high level of accuracy, attention to detail, and the ability to work under pressure to meet deadlines. The successful candidate will also be involved in developing and implementing billing process improvements to enhance efficiency and accuracy. With a focus on customer satisfaction, the Billing Analyst plays a crucial role in supporting the financial health and reputation of our company by ensuring that billing processes are conducted professionally, accurately, and efficiently.
Responsibilities
Text copied to clipboard!- Review and verify billing data for accuracy and completeness.
- Generate invoices and account statements for clients.
- Analyze and resolve billing discrepancies and irregularities.
- Maintain and update billing system and customer information.
- Collaborate with sales and accounting teams to ensure alignment of billing processes with customer contracts and company policies.
- Monitor accounts receivable and follow up on outstanding invoices.
- Prepare billing reports and analysis for management review.
- Assist in the development and implementation of billing process improvements.
- Handle customer billing inquiries and resolve issues in a timely manner.
- Ensure compliance with applicable laws and regulations related to billing.
- Participate in financial audits related to billing processes.
- Collaborate with IT department to troubleshoot and resolve system issues affecting billing.
- Train and support staff on billing procedures and systems.
- Manage and archive billing records in accordance with company policies.
- Monitor changes in customer contracts that may affect billing.
- Assist in month-end and year-end closing processes related to billing.
Requirements
Text copied to clipboard!- Bachelor's degree in Accounting, Finance, or related field.
- Proven experience as a Billing Analyst or similar role.
- Strong understanding of billing processes and best practices.
- Proficiency in billing software and MS Office, especially Excel.
- Excellent analytical, problem-solving, and organizational skills.
- Attention to detail and accuracy.
- Ability to handle multiple tasks and meet tight deadlines.
- Strong communication and interpersonal skills.
- Knowledge of applicable laws and regulations related to billing.
- Experience in customer service and dispute resolution.
- Ability to maintain confidentiality of sensitive information.
- Experience with financial reporting and analysis.
- Understanding of accounting principles and practices.
- Ability to work independently and as part of a team.
- Willingness to continuously learn and adapt to new technologies and processes.
- Certification in billing or accounting is a plus.
Potential interview questions
Text copied to clipboard!- Can you describe your experience with billing systems and software?
- How do you ensure accuracy and attention to detail in your work?
- Describe a time when you identified and resolved a billing discrepancy.
- How do you manage tight deadlines, especially during month-end closing?
- Can you explain your process for staying updated on billing regulations and laws?
- How would you handle a situation where a customer disputes a bill?
- What strategies would you use to improve our billing processes?
- Describe your experience with financial reporting and analysis.
- How do you prioritize your tasks when managing multiple billing accounts?
- What do you think is the most challenging aspect of the billing process, and how would you address it?