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Title
Text copied to clipboard!Restaurant Server
Description
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We are looking for a dedicated and energetic Restaurant Server to join our team at a bustling dining establishment. Our ideal candidate is someone who thrives in a fast-paced environment, has a passion for food and customer service, and is committed to providing an exceptional dining experience for every guest. As a Restaurant Server, you will be the face of our restaurant, responsible for taking orders, serving food and beverages, and ensuring that our guests' dining experience is enjoyable and memorable. You will need to have a deep knowledge of our menu, the ability to make recommendations, and the skills to upsell our products. Excellent communication, a positive attitude, and the ability to work well under pressure are essential. You will be working closely with the kitchen and bar staff to ensure that orders are accurate and served in a timely manner, as well as maintaining the cleanliness and organization of your section. Our restaurant prides itself on its high standards of service and quality, and we are looking for someone who can contribute positively to our team and uphold these standards.
Responsibilities
Text copied to clipboard!- Greet guests and provide them with the menu and daily specials.
- Take food and beverage orders accurately and recommend menu items.
- Serve food and drinks in a timely and professional manner.
- Ensure guest satisfaction through checking in and addressing any issues promptly.
- Process payments and complete transactions with accuracy.
- Maintain cleanliness and organization of tables, serving areas, and workstations.
- Assist in setting up the dining area, including table arrangements and decorations.
- Follow all food safety and handling procedures.
- Communicate effectively with kitchen and bar staff to ensure order accuracy.
- Manage multiple tables and tasks in an efficient manner.
- Stay informed about menu changes and specials.
- Participate in staff meetings and training sessions.
- Provide excellent customer service and foster a positive dining experience.
- Assist with inventory control and restocking supplies.
- Handle guest complaints with professionalism and resolve issues swiftly.
- Ensure compliance with all restaurant policies and regulations.
- Collaborate with team members to improve service and enhance guest satisfaction.
- Promote and upsell restaurant specials and menu items.
- Assist in closing duties, including cleaning and preparing for the next shift.
Requirements
Text copied to clipboard!- Proven experience as a server in a restaurant or similar environment.
- Strong knowledge of food service regulations and safety standards.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and stand for extended periods.
- Positive attitude and a team player.
- Detail-oriented with a commitment to customer service.
- Basic math skills for handling cash and card transactions.
- Flexibility to work in shifts, including weekends and holidays.
- High school diploma or equivalent; further training in hospitality or customer service is a plus.
- Food handler's certification, or ability to obtain one.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience as a Restaurant Server?
- How do you handle difficult customers or situations?
- What strategies do you use to manage multiple tables efficiently?
- Can you give an example of how you upsold a menu item to a guest?
- How do you ensure compliance with food safety and handling procedures?
- Describe a time when you had to work as part of a team to resolve a problem.
- What do you enjoy most about working in the hospitality industry?
- How do you handle the pressure of a busy shift?
- What techniques do you use to memorize menu items and specials?
- How would you deal with a situation where a guest's order is delayed or incorrect?