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Title
Text copied to clipboard!Senior Account Executive
Description
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We are looking for a seasoned, hardworking, smart, and overachieving Senior Account Executive with proven experience and a passion for selling technology solutions to senior executives. You will be responsible for selling into new prospects as well as farming back into existing customers to ensure high renewal and customer satisfaction levels. Measures of success include new customer acquisition rates, renewal rates, up-selling, cross-selling, customer satisfaction, and contribution to overall sales team and business success.
Responsibilities
Text copied to clipboard!- Manage and grow a roster of key agency clients
- Work closely with your Account Manager to manage a client portfolio
- Generate new business using existing and potential customer networks
- Resolve conflicts and provide solutions to customers in a timely manner
- Supervise account representatives to ensure sales increase
- Report on the status of accounts and transactions
- Set and track sales account targets, aligned with company objectives
- Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
- Suggest actions to improve sales performance and identify opportunities for growth
- Participate in decisions for expansion or acquisition
Requirements
Text copied to clipboard!- Proven work experience as a Senior account executive
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or relevant field
- Understanding of sales performance metrics
- Ability to deliver presentations
- Experience with sales forecasting software
Potential interview questions
Text copied to clipboard!- What strategies would you use to drive growth in assigned client accounts?
- How do you handle a situation where a client is not satisfied with our product/service?
- Can you describe a time when you successfully upsold a customer?
- What CRM systems have you used in the past?
- How do you prioritize your accounts?