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Title
Text copied to clipboard!Shipping Agent
Description
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We are looking for a dedicated and detail-oriented Shipping Agent to join our logistics team. In this role, you will be responsible for coordinating and managing all shipping activities to ensure timely and cost-effective delivery of goods. Your duties will include preparing shipping documents, liaising with carriers, tracking shipments, and resolving any issues that arise during the shipping process. The ideal candidate will have a strong understanding of shipping regulations and procedures, excellent organizational skills, and the ability to work under pressure. You will play a crucial role in ensuring that our products reach their destinations safely and on time, contributing to our company's overall success. This position requires someone who can multitask effectively, communicate clearly with team members and external partners, and continuously seek ways to improve our shipping processes. If you are a proactive problem-solver with a passion for logistics and customer satisfaction, we would like to hear from you.
Responsibilities
Text copied to clipboard!- Coordinate shipping schedules and delivery timelines with carriers and suppliers.
- Prepare and verify shipping documents, including bills of lading, invoices, and customs paperwork.
- Track shipments and provide updates to internal teams and customers.
- Negotiate shipping rates and contracts with carriers.
- Ensure compliance with international and domestic shipping regulations.
- Inspect shipments to verify accuracy and condition of goods.
- Resolve any issues or delays related to shipping and delivery.
- Maintain accurate records of all shipping activities.
- Collaborate with warehouse staff to ensure proper packaging and labeling of shipments.
- Implement cost-saving measures in the shipping process.
- Assist in the development of shipping policies and procedures.
- Provide excellent customer service, addressing any inquiries or concerns regarding shipping.
- Stay updated on industry trends, regulations, and best practices.
- Coordinate returns and exchanges in accordance with company policies.
- Manage multiple shipments simultaneously while ensuring accuracy and efficiency.
- Evaluate and select appropriate shipping methods based on requirements.
- Collaborate with other departments to streamline the shipping process.
- Train new staff on shipping procedures and policies.
- Analyze shipping data to identify trends and areas for improvement.
- Ensure environmental and safety standards are met in the shipping process.
Requirements
Text copied to clipboard!- Proven experience as a Shipping Agent or in a similar role in logistics.
- Strong knowledge of shipping regulations and procedures.
- Excellent organizational and multitasking skills.
- Ability to work under pressure and meet tight deadlines.
- Strong negotiation and communication skills.
- Proficiency in shipping software and Microsoft Office.
- Attention to detail and problem-solving skills.
- High school diploma; Bachelor's degree in Supply Chain Management or a related field is preferred.
- Experience with customs regulations and international shipping.
- Ability to lift up to 50 pounds and stand for extended periods.
- Team player with a positive attitude.
- Customer service oriented.
- Analytical skills to evaluate shipping options and costs.
- Flexibility to adapt to changing schedules and priorities.
- Knowledge of hazardous materials regulations is a plus.
- Professional certification in logistics or supply chain management is advantageous.
- Experience in negotiating shipping contracts.
- Familiarity with environmental and safety standards in shipping.
- Ability to speak a second language is beneficial for international shipping.
- Valid driver's license and clean driving record.
Potential interview questions
Text copied to clipboard!- Can you describe your experience with international shipping regulations?
- How do you handle a situation where a shipment is delayed or lost?
- What strategies do you use to negotiate shipping rates with carriers?
- How do you ensure accuracy in shipping documents and records?
- Can you give an example of how you improved a shipping process in your previous role?
- How do you stay updated on changes in shipping regulations and industry best practices?
- Describe a time when you had to resolve a conflict with a carrier or supplier.
- How do you prioritize and manage multiple shipments simultaneously?
- What experience do you have with shipping software and technology?
- How do you approach customer service issues related to shipping and delivery?