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Title
Text copied to clipboard!Spa Coordinator
Description
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We are looking for a dedicated and experienced Spa Coordinator to join our team. The Spa Coordinator will be responsible for managing all aspects of the spa, including staff management, scheduling, and client services. This role requires a strong understanding of customer service principles, excellent communication skills, and the ability to multitask in a fast-paced environment. The ideal candidate will have a passion for wellness and a commitment to maintaining a high standard of professionalism in the spa industry. They will also have a keen eye for detail and a proactive approach to problem-solving. The Spa Coordinator will work closely with the spa manager to ensure that all operations run smoothly and efficiently, and that all clients receive exceptional service.
Responsibilities
Text copied to clipboard!- Manage daily operations of the spa
- Coordinate staff schedules
- Handle client inquiries and complaints
- Maintain inventory of spa supplies
- Ensure cleanliness and hygiene standards are met
- Assist with marketing and promotional activities
- Train new staff members
- Monitor and report on spa performance
- Ensure compliance with health and safety regulations
- Provide excellent customer service to clients
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Previous experience in a spa or hospitality setting
- Excellent customer service skills
- Strong communication and interpersonal skills
- Ability to multitask and manage time effectively
- Knowledge of spa services and products
- Proficiency in Microsoft Office and spa booking software
- Ability to work flexible hours, including weekends and holidays
- Strong problem-solving skills
- Attention to detail
Potential interview questions
Text copied to clipboard!- What experience do you have in a spa or hospitality setting?
- How do you handle customer complaints?
- Can you describe a time when you had to multitask in a fast-paced environment?
- What strategies do you use to ensure excellent customer service?
- How do you handle staff scheduling conflicts?