Text copied to clipboard!
Title
Text copied to clipboard!Spa Receptionist
Description
Text copied to clipboard!
We are looking for a Spa Receptionist to act as the first point of contact for our spa. The Spa Receptionist’s responsibilities include the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed. The ideal candidate will be able to improve customer satisfaction and maximize the customer experience. The successful candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential. The goal is to make guests and visitors feel comfortable and valued while on our premises.
Responsibilities
Text copied to clipboard!- Greet and welcome guests
- Answer questions and address complaints
- Answer all incoming calls and redirect them or keep messages
- Receive letters, packages etc. and distribute them
- Prepare outgoing mail by drafting correspondence, securing parcels etc.
- Check, sort and forward emails
- Monitor office supplies and place orders when necessary
- Keep updated records and files
- Monitor office expenses and costs
- Take up other duties as assigned
Requirements
Text copied to clipboard!- Proven experience as front desk representative, agent or relevant position
- Familiarity with office machines (e.g. fax, printer etc.)
- Knowledge of office management and basic bookkeeping
- Proficient in English (oral and written)
- Excellent knowledge of MS Office (especially Excel and Word)
- Strong communication and people skills
- Good organizational and multi-tasking abilities
- Problem-solving skills
- Customer service orientation
- High School diploma; additional qualifications will be a plus
Potential interview questions
Text copied to clipboard!- How do you handle difficult customers?
- What strategies do you use to manage your time effectively?
- How do you handle confidential information?
- Can you describe a time when you had to deal with a difficult client and how you handled it?
- What computer programs are you familiar with?