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Title
Text copied to clipboard!Store Team Leader
Description
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We are looking for a dedicated Store Team Leader to oversee daily store operations and lead a team to deliver excellent customer service. The ideal candidate will be responsible for motivating staff, managing inventory, ensuring store standards are met, and driving sales performance. This role requires strong leadership skills, excellent communication, and the ability to work in a fast-paced retail environment. The Store Team Leader will collaborate with management to implement strategies that enhance customer satisfaction and operational efficiency. Responsibilities include scheduling, training, conflict resolution, and maintaining a positive work environment. Candidates should have prior retail experience and a passion for team development and customer engagement.
Responsibilities
Text copied to clipboard!- Lead and motivate store team to achieve sales targets
- Manage daily store operations and ensure compliance with company policies
- Train and develop staff to enhance performance and customer service skills
- Monitor inventory levels and coordinate stock replenishment
- Handle customer inquiries and resolve complaints effectively
- Prepare reports on sales, staff performance, and store activities
- Ensure store cleanliness and visual merchandising standards are maintained
- Assist in recruitment and onboarding of new team members
- Implement promotional campaigns and sales initiatives
- Maintain health and safety standards in the store environment
Requirements
Text copied to clipboard!- Proven experience in retail management or team leadership
- Strong communication and interpersonal skills
- Ability to motivate and develop a team
- Good organizational and multitasking abilities
- Problem-solving skills and conflict resolution experience
- Basic knowledge of inventory management
- Flexibility to work weekends and holidays as needed
- Proficiency with point-of-sale systems and retail software
- High school diploma or equivalent; further education is a plus
- Customer-focused attitude and professionalism
Potential interview questions
Text copied to clipboard!- How do you motivate a team to meet sales targets?
- Describe your experience with inventory management.
- How do you handle difficult customer situations?
- What strategies do you use to train and develop staff?
- How do you prioritize tasks during a busy shift?
- Can you provide an example of resolving a team conflict?
- What experience do you have with visual merchandising?
- How do you ensure compliance with health and safety regulations?
