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Title
Text copied to clipboard!Tech Support Specialist
Description
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We are looking for a Tech Support Specialist to join our team. The ideal candidate will be responsible for resolving technical issues for our clients and ensuring that their IT systems are running smoothly. This includes troubleshooting hardware and software issues, setting up and configuring new systems, and providing training to users. The Tech Support Specialist will also be responsible for maintaining and updating our IT inventory, as well as assisting with IT projects as needed. This role requires excellent problem-solving skills, a strong understanding of IT systems, and the ability to communicate effectively with both technical and non-technical users.
Responsibilities
Text copied to clipboard!- Respond to user inquiries regarding computer software or hardware operation.
- Resolve user issues via phone, email, or remote access.
- Set up and configure new systems and applications.
- Maintain and update IT inventory.
- Assist with IT projects as needed.
- Provide training to users on new systems and applications.
- Monitor and maintain network systems.
- Troubleshoot hardware and software issues.
- Install and update company software and hardware as needed.
- Document all technical inquiries and user issues.
Requirements
Text copied to clipboard!- Bachelor's degree in Computer Science or related field.
- 2+ years of experience in a technical support role.
- Strong understanding of IT systems and applications.
- Excellent problem-solving skills.
- Ability to communicate effectively with both technical and non-technical users.
- Experience with remote troubleshooting techniques.
- Knowledge of network security practices.
- Ability to work independently and as part of a team.
- Strong attention to detail.
- Ability to manage multiple tasks and priorities.
Potential interview questions
Text copied to clipboard!- Describe a time when you had to troubleshoot a complex technical issue.
- How do you stay updated on the latest IT trends and technologies?
- Describe a time when you had to explain a technical issue to a non-technical user.
- How do you prioritize your tasks when troubleshooting multiple issues?
- What steps do you take to ensure the security of network systems?