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Title
Text copied to clipboard!Technical Support Technician
Description
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We are looking for a motivated and skilled Technical Support Technician to join our team. In this role, you will be responsible for providing customer support in technical issues, software and hardware inquiries, and IT system maintenance. The Technical Support Technician acts as a vital link between customers and the IT department, ensuring that technical problems are resolved quickly and efficiently.
Daily tasks include supporting users via phone, email, and on-site, diagnosing and resolving issues, and escalating when necessary to the next support level. You will also participate in the installation, updating, and documentation of systems and devices. Success in this role requires strong problem-solving skills, a customer service mindset, and the ability to work under pressure.
We expect you to have experience with Windows and/or Mac environments, networking technologies, and common office software. Experience with remote management tools and ticketing systems is also valued. We offer you the opportunity to grow as a technical support professional as part of a dynamic and supportive work community.
If you are customer-oriented, technically inclined, and want to work in a varied and evolving environment, this position may be just right for you.
Responsibilities
Text copied to clipboard!- Provide technical support to customers via phone, email, and on-site
- Diagnose and resolve software and hardware issues
- Document support cases in the ticketing system
- Install and configure workstations, printers, and other devices
- Maintain and update IT systems and software
- Escalate complex issues to the next support level
- Participate in IT projects and deployments
- Train users in basic IT skills and system usage
Requirements
Text copied to clipboard!- Previous experience in technical support or a similar role
- Good knowledge of Windows and/or Mac operating systems
- Understanding of networking technologies and IP addressing
- Ability to use ticketing and remote management systems
- Excellent communication and customer service skills
- Ability to work independently and in a team
- Strong problem-solving and stress management skills
- Fluent in Finnish and English
Potential interview questions
Text copied to clipboard!- What is your experience in technical support?
- Have you worked in Windows or Mac environments?
- How do you approach solving a technical issue?
- Describe a situation where you solved a challenging IT problem.
- How do you prioritize multiple support requests simultaneously?
- What ticketing systems have you used?
- Have you installed or configured hardware before?
- How do you ensure a good customer experience in tech support?
