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Title
Text copied to clipboard!Telephone Operator
Description
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We are looking for a dedicated and professional Telephone Operator to join our team. In this role, you will be responsible for handling incoming and outgoing phone calls, providing accurate information and support to our customers. You will work in a dynamic environment where excellent communication skills and empathy are essential for success.
Responsibilities include answering calls, providing information about products or services, recording customer requests, and redirecting calls to the appropriate departments. You will also be involved in follow-up activities, maintaining an up-to-date database, and adhering to internal procedures.
The ideal candidate has previous experience in a similar role, good computer skills, and the ability to work efficiently under pressure. It is important to have a positive, customer-oriented attitude and the ability to handle difficult situations calmly and professionally.
We offer a friendly work environment, opportunities for professional development, and a competitive salary package. If you are passionate about communication and want to be part of a dynamic team, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Answering and making phone calls
- Providing accurate and clear information to customers
- Recording requests and complaints
- Redirecting calls to relevant departments
- Maintaining an updated database
- Following company procedures and standards
- Handling difficult situations calmly
- Collaborating with other departments to resolve issues
- Participating in training sessions
- Reporting daily activities to the supervisor
Requirements
Text copied to clipboard!- Previous experience in a similar role
- Excellent verbal communication skills
- Good computer skills
- Ability to work under pressure
- Positive attitude and customer orientation
- Empathy and patience in customer interactions
- Organizational and prioritization skills
- Availability for flexible schedule
- Foreign language skills are a plus
- Completed high school education
Potential interview questions
Text copied to clipboard!- What experience do you have in customer service?
- How do you handle an unhappy customer?
- Are you available for shift work?
- What methods do you use to organize your daily tasks?
- How do you react in stressful situations?
- Do you have experience using a CRM system?
- What motivates you to work in this field?
- How do you ensure the information you provide is accurate?
- What are your expectations from this role?
- Can you work in a fast-paced environment?
