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Title
Text copied to clipboard!Venue Operations Manager
Description
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We are looking for a Venue Operations Manager to oversee the overall management and smooth operation of our event space. The ideal candidate will be responsible for coordinating all activities related to event organization, staff management, customer service, and ensuring an excellent experience for guests and event organizers. This role requires excellent organizational and communication skills, problem-solving abilities, and experience in event management or similar hospitality environments. Key responsibilities include planning and executing events, managing bookings, supervising cleanliness and safety of the venue, and collaborating with suppliers and external partners. The Operations Manager must ensure that all events are conducted according to the venue’s quality and safety standards, and will be responsible for training and guiding their team. Additionally, the role involves budget management, monitoring revenues and expenses, and promoting the venue in collaboration with the marketing department. Flexibility in working hours is required, as events often take place outside of standard business hours. If you are passionate about customer service, experienced in event management, and able to work under pressure, we invite you to apply and join our dynamic team.
Responsibilities
Text copied to clipboard!- Coordinate and manage all events at the venue
- Supervise and train staff
- Manage bookings and communicate with clients
- Ensure venue cleanliness and safety
- Collaborate with suppliers and external partners
- Resolve issues during events
- Manage budget and monitor expenses
- Participate in venue promotion
- Implement operational policies and procedures
- Monitor customer satisfaction
Requirements
Text copied to clipboard!- Degree in business administration, tourism, or related field
- Experience in event or hospitality management
- Excellent organizational and communication skills
- Ability to manage teams and solve problems
- Flexible working hours
- Proficiency in English and computer use
- Ability to work under pressure
- Experience in budget management
- Customer service orientation
- Initiative-taking ability
Potential interview questions
Text copied to clipboard!- What is your experience in event management?
- How do you handle crisis situations during an event?
- Do you have experience managing a team?
- How do you ensure customer satisfaction?
- What is your approach to budget management?
- How do you deal with demanding clients?
- Have you worked with external suppliers?
- Are you available to work outside standard hours?
- How do you manage multiple events simultaneously?
- What is your knowledge of safety procedures?
