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Title
Text copied to clipboard!Wine Steward
Description
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We are looking for a passionate and knowledgeable Wine Steward to join our team. The ideal candidate will have a deep understanding of different types of wines, their characteristics, and the ideal food pairings. You will be responsible for recommending wines to customers, managing wine lists, and maintaining inventory. You will also be expected to educate staff about the nuances of different wines and how to properly serve them. Your goal will be to provide excellent customer service and ensure that our guests have an unforgettable wine experience. You should have a passion for wine, a customer service attitude, and the ability to communicate your knowledge to a diverse audience.
Responsibilities
Text copied to clipboard!- Recommending wines to customers based on their preferences and meal choices
- Managing wine lists and maintaining inventory
- Educating staff about different types of wines and proper serving procedures
- Organizing wine tastings and other special events
- Working closely with chefs to pair wines with menu items
- Ensuring that all wine is stored at the correct temperature
- Building relationships with wine suppliers and distributors
- Keeping up-to-date with the latest trends in the wine industry
- Providing excellent customer service to all guests
- Ensuring compliance with all alcohol service regulations
Requirements
Text copied to clipboard!- Proven experience as a Wine Steward or similar role
- Extensive knowledge of different types of wines and their characteristics
- Understanding of proper wine serving and storage procedures
- Excellent communication and customer service skills
- Ability to build relationships with suppliers and distributors
- Knowledge of local and international wine regulations
- Ability to work flexible hours, including evenings and weekends
- Certification from a wine school is a plus
- High school diploma; hospitality certification is a plus
- Ability to lift heavy boxes of wine
Potential interview questions
Text copied to clipboard!- What is your experience with wine selection and pairing?
- How do you handle a customer who is unhappy with your wine recommendation?
- Can you describe a time when you had to deal with a difficult customer?
- What strategies would you use to increase wine sales?
- How do you stay updated with the latest trends in the wine industry?