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Title
Text copied to clipboard!Account Supervisor
Description
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We are looking for an experienced Account Supervisor to join our dynamic team. In this role, you will be responsible for leading and managing client account teams to deliver outstanding service and achieve exceptional results. You will play a pivotal role in developing strategic marketing and communication plans, overseeing the execution of campaigns, and ensuring that client objectives are met with creativity and efficiency. The ideal candidate will have a proven track record of managing multiple accounts and teams, demonstrating strong leadership, communication, and problem-solving skills. You will work closely with clients to understand their needs, propose innovative solutions, and build long-lasting relationships. Your ability to navigate complex challenges, manage budgets effectively, and inspire your team will be crucial to your success in this role. This is a fantastic opportunity for someone looking to take their career to the next level in an environment that values creativity, strategic thinking, and client satisfaction.
Responsibilities
Text copied to clipboard!- Lead and manage client account teams to ensure high-quality service delivery.
- Develop strategic marketing and communication plans that align with client objectives.
- Oversee the execution of campaigns, ensuring they are delivered on time and within budget.
- Build and maintain strong, long-lasting client relationships.
- Analyze campaign performance and provide strategic recommendations for improvement.
- Coordinate with other departments to ensure a cohesive approach to client accounts.
- Manage account financials, including budgeting, forecasting, and reporting.
- Identify new business opportunities within existing accounts.
- Stay abreast of industry trends and best practices.
- Provide leadership, mentorship, and support to account team members.
- Ensure compliance with all company policies and procedures.
- Handle client concerns and resolve issues promptly and effectively.
- Participate in client meetings and presentations.
- Collaborate with creative and strategic teams to develop innovative solutions.
- Negotiate contracts and agreements with clients and vendors.
Requirements
Text copied to clipboard!- Bachelor's degree in Marketing, Communications, Business Administration, or related field.
- Minimum of 5 years of experience in account management or a related role, preferably in an agency setting.
- Proven track record of managing multiple client accounts and teams.
- Strong leadership, communication, and interpersonal skills.
- Excellent organizational and project management abilities.
- Ability to analyze data and provide insights.
- Knowledge of marketing and advertising principles.
- Proficiency in CRM software and Microsoft Office Suite.
- Strong problem-solving skills and the ability to think strategically.
- Flexibility to adapt to changing priorities and manage multiple tasks simultaneously.
Potential interview questions
Text copied to clipboard!- Can you describe a time when you had to overcome a significant challenge on a client account?
- How do you approach developing a strategic marketing plan for a new client?
- What strategies do you use to maintain strong client relationships?
- How do you prioritize tasks and manage your team's workload?
- Can you give an example of a successful campaign you managed and the results it achieved?
- How do you stay current with industry trends and incorporate them into your client strategies?
- What is your approach to budget management for client accounts?
- How do you handle client feedback, especially if it's negative?
- Can you describe your experience with CRM software?
- What do you think is the most important skill for an Account Supervisor to have?