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Title
Text copied to clipboard!Account Support Manager
Description
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We are looking for an Account Support Manager to join our team and provide excellent customer service through effective management of client accounts. The candidate will be responsible for maintaining long-term relationships with clients, resolving their issues, and ensuring a high level of satisfaction. The role requires excellent communication skills, teamwork ability, and problem-solving skills. The Account Support Manager will work closely with other departments to ensure clients receive the necessary assistance and support. This position is key to maintaining the company's reputation and increasing customer loyalty. If you are customer-oriented, capable of managing multiple tasks, and want to work in a dynamic environment, we invite you to apply.
Responsibilities
Text copied to clipboard!- Manage client accounts and maintain long-term relationships
- Provide high-quality support and resolve client issues
- Coordinate with internal teams to meet client needs
- Monitor client satisfaction and provide feedback
- Develop strategies to improve customer service
- Train clients on company products and services
- Analyze client data to identify improvement opportunities
- Prepare reports for management on account status
- Participate in client meetings and present solutions
- Manage documents and contracts related to client accounts
Requirements
Text copied to clipboard!- Bachelor's degree in Business Administration, Marketing, or related field
- Experience in account management or customer support
- Excellent communication and interpersonal skills
- Problem-solving and decision-making abilities
- Ability to work under pressure and manage multiple tasks
- Good knowledge of CRM systems and office applications
- Proactivity and customer orientation
- Teamwork and collaboration skills
- English proficiency is a plus
- Willingness to learn and develop
Potential interview questions
Text copied to clipboard!- What experience do you have in managing client accounts?
- How would you approach resolving a conflict with a client?
- Which CRM systems have you used?
- How do you measure customer satisfaction?
- How do you handle a busy work environment?
- Can you give an example of successfully improving customer service?
- How do you maintain your motivation when working with clients?
- What are your strengths in communication?
- How would you train a new client to use our products?
- How do you handle negative feedback?
