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Title
Text copied to clipboard!Airport Ground Service Agent
Description
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We are looking for a motivated and customer-oriented Airport Ground Service Agent to join our team. In this role, you will be a vital part of airport operations, ensuring a smooth and safe travel experience for passengers. As a ground service agent, you will be responsible for greeting passengers, handling check-in procedures, managing baggage, and performing other ground service duties. The work environment is fast-paced and requires the ability to work under pressure and excellent teamwork skills.
Your duties will include guiding and assisting passengers, managing flight departure and arrival processes, handling customer service situations, and collaborating with airlines and other airport stakeholders. You will also participate in safety and inspection procedures and ensure that all operations comply with aviation regulations and standards.
We require good Finnish and English language skills, customer service experience, and readiness to work in shifts, including nights and weekends. Previous experience in an airport environment is considered an advantage but is not mandatory, as we provide comprehensive training for the role. The most important qualities are a positive attitude, willingness to learn, and the ability to perform effectively in various situations.
We offer you an interesting and varied job in an international environment, a competitive salary, and the opportunity to grow as a professional in the aviation industry. If you are customer-focused, responsible, and enjoy a dynamic work environment, you might be the person we are looking for.
Responsibilities
Text copied to clipboard!- Welcoming and guiding passengers
- Handling check-in and gate services
- Managing baggage and resolving related issues
- Collaborating with airlines and other stakeholders
- Implementing safety and inspection procedures
- Handling customer service situations professionally
- Monitoring flight schedules and providing information
- Assisting passengers with special needs
- Preparing reports and documentation
- Working in shifts, including nights and weekends
Requirements
Text copied to clipboard!- Good Finnish and English language skills
- Customer service experience
- Willingness to work in shifts
- Ability to work under pressure and solve problems
- Teamwork skills
- Good physical condition
- Reliability and attention to detail
- Previous airport experience is a plus
- Willingness to undergo a security clearance
- Strong communication skills
Potential interview questions
Text copied to clipboard!- What motivates you to work in an airport environment?
- What is your experience in customer service?
- Are you willing to work in shifts, including nights and weekends?
- How do you handle pressure in busy situations?
- Do you have previous experience working at an airport?
- How do you ensure compliance with safety procedures in your work?
- What is your approach to teamwork?
- How do you handle challenging customer situations?
- How would you develop your skills in this role?
- What languages do you speak fluently?
