Text copied to clipboard!
Title
Text copied to clipboard!B2C Client Relations Leader
Description
Text copied to clipboard!
We are looking for a B2C Client Relations Leader to head a team of specialists working with the company's private clients. Your main task will be to ensure a high level of service, develop the client base, and achieve key performance indicators. You will be responsible for strategic planning, implementing new processes, training and motivating employees, as well as analyzing and optimizing the client experience. Your role involves close collaboration with marketing, sales, and support departments to ensure a comprehensive approach to client relations. You will analyze the market, identify client needs, and develop and implement effective strategies for attracting and retaining B2C clients. It is important to be able to respond quickly to changes, introduce innovative solutions, and maintain a high level of client satisfaction. We expect you to have strong leadership qualities, inspire your team, and achieve ambitious goals. If you are result-oriented, able to work with large amounts of information, and strive for professional growth, this position is for you.
Responsibilities
Text copied to clipboard!- Manage a team of B2C client relations specialists
- Develop and implement strategies for client acquisition and retention
- Analyze the market and identify new growth opportunities
- Ensure a high level of customer service
- Build and optimize business processes
- Collaborate with other company departments
- Conduct training and mentoring for employees
- Monitor key performance indicators
- Implement innovative solutions to improve client experience
- Handle feedback and resolve conflict situations
Requirements
Text copied to clipboard!- Higher education (preferably in marketing, management, or economics)
- At least 3 years of experience working with B2C clients
- At least 1 year of team management experience
- Strong communication and leadership skills
- Ability to work with analytics and large data sets
- Knowledge of modern sales and customer service tools
- Strategic thinking and result orientation
- Willingness to learn and develop
- Conflict resolution skills
- Confident PC and relevant software skills
Potential interview questions
Text copied to clipboard!- Describe your experience working with B2C clients.
- What client acquisition methods do you consider most effective?
- How do you motivate your team?
- Tell us about a successful conflict resolution with a client.
- What analytics tools do you use in your work?
- How do you assess your team's effectiveness?
- What innovative solutions have you implemented in your work?
- How do you handle client feedback?
- Describe your approach to employee training.
- What key performance indicators do you consider most important for this role?
