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Title
Text copied to clipboard!Claims Adjuster Trainee
Description
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We are looking for a motivated and detail-oriented Claims Adjuster Trainee to join our dynamic insurance team. In this role, you will learn to manage and process insurance claims efficiently and accurately under the guidance of experienced claims adjusters. This position offers a unique opportunity to develop your analytical, negotiation, and customer service skills in a fast-paced environment. You will be responsible for inspecting property damage or personal injury claims to determine the extent of the insurance company's liability, communicating with policyholders, and coordinating with contractors and repair professionals. Through on-the-job training, mentorship, and formal education programs, you will gain a comprehensive understanding of insurance policies, terms, and conditions, as well as the legal and regulatory requirements affecting claims processes. This role is ideal for someone looking to start their career in the insurance industry, offering a path to becoming a skilled and knowledgeable claims adjuster.
Responsibilities
Text copied to clipboard!- Review and assess new insurance claims for accuracy and completeness.
- Conduct initial investigations on claims through interviews, document analysis, and site visits.
- Work closely with mentors to learn how to determine claim validity and estimate losses.
- Coordinate with healthcare providers, repair shops, and other parties involved in the claim.
- Document all actions and findings in the claims system accurately and timely.
- Learn to negotiate settlements with policyholders or their representatives.
- Attend training sessions to understand insurance laws, policies, and claim handling procedures.
- Assist in the preparation of reports for insurance underwriters and claims examiners.
- Provide excellent customer service to policyholders, answering their questions and addressing concerns.
- Stay updated on industry trends, technologies, and best practices in claims management.
Requirements
Text copied to clipboard!- Bachelor's degree in Business Administration, Finance, or related field preferred.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced and dynamic environment.
- Willingness to undergo training and learn new skills.
- Basic understanding of insurance policies and terms is a plus.
- Proficiency in Microsoft Office and claims management software.
- Strong organizational and time management skills.
- Ability to work independently and as part of a team.
- Valid driver's license and willingness to travel as needed for claim investigations.
Potential interview questions
Text copied to clipboard!- What interests you about starting a career in claims adjusting?
- How do you handle high-pressure situations?
- Can you describe a time when you had to analyze complex information to solve a problem?
- How would you deal with an upset policyholder whose claim has been denied?
- What strategies would you use to manage a large caseload effectively?