Text copied to clipboard!
Title
Text copied to clipboard!Courtesy Clerk
Description
Text copied to clipboard!
We are looking for a dedicated and customer-oriented Courtesy Clerk to join our team. In this role, you will be the face of our store, providing exceptional service to our customers and ensuring their shopping experience is pleasant and efficient. Your duties will include bagging groceries, retrieving carts, assisting customers with their questions and needs, and maintaining the cleanliness and organization of the store premises. The ideal candidate will have a friendly demeanor, strong communication skills, and the ability to work in a fast-paced environment. You will play a crucial role in creating a welcoming and friendly atmosphere for our customers, helping to build loyalty and satisfaction. This position requires attention to detail, the ability to multitask, and a commitment to providing outstanding customer service. Whether you are helping someone to their car with their groceries or ensuring the store is tidy and well-stocked, your work will be key in making our store a preferred shopping destination.
Responsibilities
Text copied to clipboard!- Greet customers and offer assistance with a positive and friendly attitude.
- Bag customers' groceries according to their preferences and ensure fragile items are protected.
- Retrieve carts from the parking lot and ensure they are clean and available for customer use.
- Assist customers in finding products and provide information on store layout.
- Maintain cleanliness and organization in the checkout area, aisles, and restrooms.
- Restock bags and supplies in the checkout area.
- Assist with price checks and merchandise returns as needed.
- Help customers to their vehicles with their groceries if requested.
- Follow store policies and procedures regarding the handling of cash, property, products, and equipment.
- Monitor and clean spills, broken items, and other hazards promptly to ensure customer safety.
- Participate in store inventory and shelf stocking as required.
- Answer customer inquiries and resolve issues with a positive attitude.
- Support other staff members during peak times to ensure efficient operation.
- Adhere to health and safety guidelines to ensure a safe shopping environment.
- Perform additional duties as assigned by management.
Requirements
Text copied to clipboard!- No previous work experience required; on-the-job training will be provided.
- Excellent customer service skills and a friendly demeanor.
- Ability to work in a fast-paced environment and multitask effectively.
- Strong communication skills and the ability to work as part of a team.
- Physical ability to stand for extended periods and lift up to 50 pounds.
- Flexibility to work various shifts, including weekends and holidays.
- Attention to detail and a commitment to maintaining a clean and safe environment.
- Basic math skills for handling cash transactions.
- High school diploma or equivalent preferred.
- Willingness to adhere to company policies and procedures.
Potential interview questions
Text copied to clipboard!- Can you describe a time when you provided excellent customer service?
- How would you handle a situation where a customer is unhappy with their purchase?
- What do you think is the most important quality for a Courtesy Clerk to have?
- How do you prioritize tasks when you have multiple responsibilities at the same time?
- Can you give an example of how you've worked effectively as part of a team?
- How do you handle stressful situations, especially with difficult customers?
- What motivates you to provide the best possible service to customers?
- How would you deal with a situation where you are unsure about how to help a customer?
- What strategies would you use to manage long lines at the checkout efficiently?
- Why do you want to work as a Courtesy Clerk in our store?