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Title
Text copied to clipboard!Sales Associate
Description
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We are looking for a results-driven Sales Associate to be responsible for all sales job duties, from generating leads to closing sales. The Sales Associate’s responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You should also be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales associate, you should stay up-to-date with product features and maintain our store’s visual appearance in high standards. Ultimately, the duties of a sales associate are to achieve excellent customer service, while consistently meeting the store’s sales goals.
Responsibilities
Text copied to clipboard!- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers needs and provide assistance and information on product features
- Welcome customers to the store and answer their queries
- Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
- Maintain in-stock and presentable condition assigned areas
- Actively seek out customers in store
- Remain knowledgeable on products offered and discuss available options
- Process POS (point of sale) purchases
- Cross sell products
- Handle returns of merchandise
Requirements
Text copied to clipboard!- Proven work experience as a Retail Sales associate, Sales representative or similar role
- Basic understanding of sales principles and customer service practices
- Proficiency in English
- Working knowledge of customer and market dynamics and requirements
- Track record of over-achieving sales quota
- Familiarity with inventory procedures
- Solid communication and interpersonal skills
- A friendly and energetic personality with customer service focus
- Ability to perform under pressure and address complaints in a timely manner
- Availability to work flexible shifts
Potential interview questions
Text copied to clipboard!- How do you handle customer complaints?
- What strategies do you use to achieve your sales targets?
- How do you stay updated on new products and services?
- Describe a time when you had to deal with a difficult customer and how you handled it.
- What motivates you in sales?