Text copied to clipboard!
Title
Text copied to clipboard!Credit Controller
Description
Text copied to clipboard!
We are looking for a meticulous and detail-oriented Credit Controller to join our Finance and Accounting team. In this role, you will be responsible for overseeing the collection of outstanding debts owed to the company, ensuring timely payments are made, processing incoming funds, resolving account queries, and managing debt recovery. As a Credit Controller, you will play a pivotal role in the financial health of our organization by maintaining accurate records of all chasing activity, recommending when to escalate debt issues, and liaising with solicitors and bailiffs where necessary. You will work closely with the sales and customer service departments to implement credit control procedures that will minimize risk and improve the company's cash flow. This position requires a high level of professionalism, excellent communication skills, and the ability to work under pressure. The ideal candidate will have a proven track record in credit control or a similar financial role, with a deep understanding of legal proceedings related to debt recovery. Your goal will be to ensure our company remains financially stable by managing our accounts receivable efficiently and effectively.
Responsibilities
Text copied to clipboard!- Monitor debtor balances to ensure a reduction in debtors DSO.
- Implement and maintain a process for managing customer credit files.
- Negotiate payment plans with customers and set up loan terms and conditions.
- Maintain accurate records of all chasing activity and communications with customers.
- Ensure credit and collection policies and procedures are followed.
- Liaise with customers, as well as internal personnel including the sales team.
- Recommend changes in the credit policy to senior management.
- Create a list of people who have not made payments.
- Operate as the lead point of contact for all matters specific to your accounts.
- Handle disputed bills and negotiate to bring payment within the agreed terms.
- Provide accurate advice on billing queries.
- Respond promptly to both client and internal inquiries.
- Propose write-off of irrecoverable receivables.
- Prepare files for transfer to external collection agencies.
- Process payments and refunds.
- Assist with month-end closing.
- Report to management on outstanding issues, while highlighting potential debtor problems.
Requirements
Text copied to clipboard!- Proven experience as a Credit Controller, Collector, or similar role.
- Understanding of billing procedures and collection techniques.
- Familiarity with laws related to debt collection (e.g., FDCPA).
- Working knowledge of MS Office and databases.
- Comfortable with mathematics and financial data.
- Excellent communication and interpersonal skills.
- Ability to negotiate and resolve conflicts.
- Attention to detail and goal-oriented.
- High school diploma; degree in Finance, Accounting, or Business Administration preferred.
- Professional certification in Credit Management is a plus.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience in credit control?
- How do you handle a difficult customer who refuses to pay their debt?
- What strategies would you implement to reduce debtor days?
- How familiar are you with legal proceedings related to debt collection?
- Can you give an example of how you have improved cash flow in a previous role?
- How do you prioritize your work when dealing with multiple overdue accounts?
- What do you think is the most important skill for a Credit Controller and why?
- How do you stay organized and ensure all payments are tracked accurately?
- What software have you used for credit control and debt management?
- How do you ensure compliance with financial policies and regulations?