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Title
Text copied to clipboard!Collections Specialist
Description
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We are looking for a dedicated and detail-oriented Collections Specialist to join our team. The Collections Specialist will be responsible for reviewing each account to determine the best way to approach the client, and then executing their plan to bring in the maximum amount of revenue. The ideal candidate for this position is able to work quickly, has a professional manner, and is adept at negotiating. They should also have excellent communication and problem-solving skills. The Collections Specialist will be expected to maintain a consistent level of professionalism and respect with each client, while ensuring that all their needs are met and any disputes or issues are resolved promptly. They will also be responsible for maintaining accurate records on the status of each account and the progress that has been made towards collecting outstanding payments. This role requires a high level of patience and persistence, as well as a deep understanding of the collections process and the various laws and regulations that govern it.
Responsibilities
Text copied to clipboard!- Contacting customers to recover outstanding payments
- Negotiating payment plans with customers
- Maintaining accurate records of customer accounts
- Resolving disputes and issues with customer accounts
- Ensuring all customer communication is professional and respectful
- Reviewing accounts to determine the best approach for recovery
- Working with the legal department on severe delinquencies
- Maintaining knowledge of industry laws and regulations
- Reporting on collection activity and accounts receivable status
- Meeting or exceeding set collection targets
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Previous experience in a collections role
- Excellent communication and negotiation skills
- Ability to work quickly and accurately
- Professional and respectful demeanor
- Knowledge of collections laws and regulations
- Strong problem-solving skills
- Ability to maintain accurate records
- Patience and persistence
- Ability to meet or exceed collection targets
Potential interview questions
Text copied to clipboard!- Can you describe your experience with collections?
- How do you handle difficult customers?
- What strategies do you use to recover outstanding payments?
- Can you discuss a time when you successfully negotiated a payment plan?
- How do you maintain accurate records of customer accounts?