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Title
Text copied to clipboard!Customer Support Team Lead
Description
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We are looking for a dedicated and experienced Customer Support Team Lead to join our team. In this role, you will be responsible for overseeing our customer support team and ensuring that they provide excellent customer service. You will also be responsible for training and mentoring team members, resolving customer complaints, and implementing customer service strategies. You should have excellent leadership skills, a strong understanding of customer service techniques, and the ability to work under pressure. The ideal candidate will also have excellent communication skills and the ability to manage a team effectively.
Responsibilities
Text copied to clipboard!- Oversee the customer support team
- Train and mentor team members
- Resolve customer complaints
- Implement customer service strategies
- Monitor team performance
- Provide feedback to team members
- Develop customer service policies
- Handle escalated customer service issues
- Coordinate with other departments
- Ensure customer satisfaction
Requirements
Text copied to clipboard!- Previous experience in a customer service role
- Excellent leadership skills
- Strong understanding of customer service techniques
- Ability to work under pressure
- Excellent communication skills
- Ability to manage a team effectively
- Problem-solving skills
- Ability to handle escalated customer service issues
- Knowledge of customer service software
- High school diploma or equivalent
Potential interview questions
Text copied to clipboard!- How do you handle a difficult customer?
- How do you motivate your team?
- Describe a time when you resolved a difficult customer issue.
- How do you handle feedback from your team?
- What strategies do you use to ensure customer satisfaction?