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Title
Text copied to clipboard!Disability Claims Customer Service Representative
Description
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We are looking for a dedicated and empathetic Disability Claims Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service to our claimants, helping them navigate through their disability claims process. You will be the first point of contact for our claimants, answering their queries, guiding them through the claims process, and ensuring they receive the benefits they are entitled to. You will also be responsible for maintaining accurate records of all interactions and transactions, following up on pending claims, and liaising with other departments to resolve issues. The ideal candidate will have a strong understanding of the disability claims process, excellent communication skills, and a genuine desire to help others.
Responsibilities
Text copied to clipboard!- Answering claimants' queries regarding their disability claims.
- Guiding claimants through the claims process.
- Maintaining accurate records of all interactions and transactions.
- Following up on pending claims.
- Liaising with other departments to resolve issues.
- Ensuring claimants receive the benefits they are entitled to.
- Providing empathetic and superior customer service.
- Keeping up-to-date with changes in regulations and procedures.
- Training new staff members on the disability claims process.
- Handling complaints and escalating issues when necessary.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous experience in a customer service role.
- Knowledge of the disability claims process.
- Excellent communication skills.
- Strong problem-solving abilities.
- Ability to handle sensitive information with discretion.
- Proficiency in Microsoft Office Suite.
- Ability to work under pressure and meet deadlines.
- Strong organizational skills.
- Empathy and a genuine desire to help others.
Potential interview questions
Text copied to clipboard!- Can you describe your experience with the disability claims process?
- How do you handle difficult customers?
- Can you give an example of a time you went above and beyond to help a customer?
- How do you handle sensitive information?
- What strategies do you use to handle high-pressure situations?