Text copied to clipboard!
Title
Text copied to clipboard!End User Support Specialist
Description
Text copied to clipboard!
We are looking for an End User Support Specialist to join our team. The ideal candidate will be responsible for providing technical assistance and support to end users. This includes troubleshooting hardware and software issues, installing and updating software, setting up hardware, and training end users. The candidate will also be responsible for maintaining and updating our IT inventory, and ensuring that all IT equipment is in good working order. The candidate should have excellent problem-solving skills, a strong understanding of computer systems, and the ability to communicate effectively with non-technical staff. This is a full-time position with benefits.
Responsibilities
Text copied to clipboard!- Provide technical support to end users
- Troubleshoot hardware and software issues
- Install and update software
- Set up hardware
- Train end users
- Maintain and update IT inventory
- Ensure all IT equipment is in good working order
- Communicate effectively with non-technical staff
- Stay up-to-date with the latest technologies
- Work closely with the IT team to improve systems and processes
Requirements
Text copied to clipboard!- Bachelor's degree in Computer Science or related field
- Proven experience as an End User Support Specialist
- Strong understanding of computer systems
- Excellent problem-solving skills
- Ability to communicate effectively with non-technical staff
- Knowledge of the latest technologies
- Ability to work independently and as part of a team
- Strong attention to detail
- Excellent organizational skills
- Ability to handle multiple tasks simultaneously
Potential interview questions
Text copied to clipboard!- What is your experience with troubleshooting hardware and software issues?
- How do you stay up-to-date with the latest technologies?
- Can you describe a time when you had to communicate a technical issue to a non-technical person?
- How do you handle multiple tasks simultaneously?
- What is your experience with maintaining and updating IT inventory?