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Title
Text copied to clipboard!Help Desk Support
Description
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We are looking for a competent Help Desk Support to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help Desk Support must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business.
Responsibilities
Text copied to clipboard!- Respond to queries either in person or over the phone.
- Write training manuals.
- Train computer users.
- Maintain daily performance of computer systems.
- Respond to email messages for customers seeking help.
- Ask questions to determine nature of problem.
- Walk customer through problem-solving process.
- Install, modify, and repair computer hardware and software.
- Clean up computers.
- Run diagnostic programs to resolve problems.
Requirements
Text copied to clipboard!- Proven experience as a help desk technician or other customer support role.
- Tech savvy with working knowledge of office automation products, databases and remote control.
- Good understanding of computer systems, mobile devices and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Proficiency in English.
- Excellent communication skills.
- Customer-oriented and cool-tempered.
- BSc/BA in IT, Computer Science or relevant field.
- Certification in Microsoft, Linux, Cisco or similar technologies is a plus.
- Customer service experience.
Potential interview questions
Text copied to clipboard!- How do you handle stress and pressure?
- What is your greatest strength?
- What is your greatest weakness?
- How do you handle difficult customers?
- What are your technical certifications?
- How do you stay updated with the latest technology?
- What is your approach to troubleshooting?
- How do you prioritize your work?
- What is your experience with customer service?
- What is your experience with hardware and software issues?