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Title
Text copied to clipboard!ERP Support Specialist
Description
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We are looking for an ERP Support Specialist to join our dynamic team and provide comprehensive support for our enterprise resource planning (ERP) systems. As an ERP Support Specialist, you will be responsible for troubleshooting, maintaining, and optimizing ERP software to ensure seamless business operations. You will work closely with end-users, IT teams, and business stakeholders to resolve issues, implement enhancements, and deliver training as needed. Your role will involve monitoring system performance, managing user access, and ensuring data integrity across various modules such as finance, supply chain, human resources, and manufacturing. You will also participate in system upgrades, testing, and documentation to support ongoing business needs. The ideal candidate has strong analytical skills, excellent communication abilities, and a solid understanding of ERP platforms such as SAP, Oracle, Microsoft Dynamics, or similar systems. You should be comfortable working in a fast-paced environment, handling multiple priorities, and collaborating with cross-functional teams. This position offers the opportunity to contribute to process improvements, support digital transformation initiatives, and grow your expertise in enterprise technology. If you are passionate about problem-solving, customer service, and technology, we encourage you to apply and become a key member of our ERP support team.
Responsibilities
Text copied to clipboard!- Provide first and second-level support for ERP system users
- Troubleshoot and resolve ERP-related technical and functional issues
- Monitor system performance and ensure data integrity
- Assist with ERP upgrades, patches, and testing
- Document support processes and maintain knowledge base articles
- Collaborate with IT and business teams to implement system enhancements
- Train end-users on ERP functionalities and best practices
- Manage user accounts, roles, and permissions
- Analyze business requirements and recommend ERP solutions
- Support integration with other business applications
Requirements
Text copied to clipboard!- Bachelor’s degree in Information Technology, Computer Science, or related field
- Experience supporting ERP systems such as SAP, Oracle, or Microsoft Dynamics
- Strong troubleshooting and problem-solving skills
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team
- Familiarity with business processes in finance, HR, or supply chain
- Attention to detail and strong organizational skills
- Experience with SQL or database management is a plus
- Ability to manage multiple tasks and priorities
- Customer-focused mindset
Potential interview questions
Text copied to clipboard!- Which ERP systems have you supported in previous roles?
- Describe a challenging ERP issue you resolved.
- How do you prioritize multiple support requests?
- What steps do you take to ensure data integrity in ERP systems?
- Have you participated in an ERP upgrade or migration project?
- How do you approach training end-users on new ERP features?
- What experience do you have with ERP integrations?
- How do you stay updated on ERP technology trends?
- Describe your experience with SQL or database queries.
- What strategies do you use to document support processes?
