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Title
Text copied to clipboard!Field Engineer
Description
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We are looking for a dedicated Field Engineer to troubleshoot technical issues on-site. The Field Engineer will be responsible for installing hardware, diagnosing equipment malfunctions, investigating network issues, and performing repairs. You should be able to travel to various sites and manage multiple tasks. Excellent problem-solving skills, a thorough understanding of engineering principles, and the ability to work under pressure are essential. You should also have strong communication skills, be able to explain complex concepts to non-technical staff, and be willing to keep up-to-date with the latest technologies and advancements in the field.
Responsibilities
Text copied to clipboard!- Installing hardware and software systems.
- Maintaining or repairing equipment.
- Troubleshooting a variety of computer issues.
- Setting up computer security measures.
- Configuring computer networks.
- Offering technical support on-site or via phone or email.
- Conducting daily backup operations.
- Developing and managing effective professional working relationships with contractor personnel, co-workers and clients.
- Providing advice on the most suitable IT choices.
- Providing technical direction and on-the-job training.
Requirements
Text copied to clipboard!- Bachelor’s degree in Computer Science or related field.
- A minimum of 2 years’ experience in a similar role.
- Strong analytical, diagnostic, and problem-solving skills.
- Good communication ability, both written and verbal.
- Patient and able to work well under pressure.
- Solid understanding of IT support tools and processes.
- A professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)).
- Knowledge of network security practices and anti-virus programs.
- Ability to manage and prioritize tasks.
- Up-to-date knowledge of new systems, information, software, and upgrades.
Potential interview questions
Text copied to clipboard!- How do you handle pressure?
- Can you explain a time when you had to explain a technical issue to a non-technical person?
- What is your method for troubleshooting network issues?
- How do you prioritize your tasks?
- Can you describe a time when you had to make a decision without all the information you needed?