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Title
Text copied to clipboard!Food Expeditor
Description
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We are looking for a dedicated and detail-oriented Food Expeditor to join our dynamic team. The Food Expeditor plays a crucial role in ensuring that orders are prepared and delivered to customers in a timely and accurate manner. This position requires excellent communication skills, a keen eye for detail, and the ability to work efficiently in a fast-paced environment. The Food Expeditor will act as a liaison between the kitchen staff and the serving staff, ensuring that orders are completed correctly and delivered promptly. The ideal candidate will have a strong understanding of food safety and hygiene practices, as well as the ability to multitask and prioritize tasks effectively. This role is essential in maintaining the quality and consistency of our service, and the Food Expeditor will be expected to uphold our high standards of customer satisfaction. If you are passionate about the food industry and thrive in a team-oriented environment, we encourage you to apply for this exciting opportunity.
Responsibilities
Text copied to clipboard!- Ensure timely and accurate delivery of food orders from the kitchen to customers.
- Coordinate with kitchen staff to ensure orders are prepared correctly.
- Monitor the status of orders and communicate any delays to serving staff.
- Inspect dishes for presentation and quality before they are served.
- Maintain a clean and organized expediting station.
- Assist in managing inventory and restocking supplies as needed.
- Communicate effectively with kitchen and serving staff to ensure smooth operations.
- Handle customer inquiries and complaints in a professional manner.
- Ensure compliance with food safety and hygiene standards.
- Assist in training new staff members on expediting procedures.
- Monitor and manage the flow of orders during peak hours.
- Coordinate with the front-of-house staff to ensure customer satisfaction.
- Assist in preparing and plating dishes during busy periods.
- Ensure that special dietary requirements and allergies are communicated to the kitchen.
- Maintain accurate records of orders and any issues that arise.
- Assist in the setup and breakdown of the expediting station.
- Participate in team meetings and provide feedback on improving service quality.
- Ensure that all equipment and tools are properly maintained and sanitized.
- Assist in developing and implementing new expediting procedures.
- Work closely with the management team to achieve operational goals.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous experience in a similar role is preferred.
- Strong understanding of food safety and hygiene practices.
- Excellent communication and interpersonal skills.
- Ability to work efficiently in a fast-paced environment.
- Strong organizational and multitasking skills.
- Attention to detail and a keen eye for presentation.
- Ability to work flexible hours, including evenings and weekends.
- Basic knowledge of kitchen equipment and tools.
- Ability to stand for extended periods and lift up to 25 pounds.
- Strong problem-solving skills and the ability to handle stressful situations.
- Ability to work well in a team-oriented environment.
- Basic computer skills for order tracking and inventory management.
- Positive attitude and a passion for the food industry.
- Ability to follow instructions and adhere to company policies.
- Strong time management skills and the ability to prioritize tasks.
- Ability to handle customer inquiries and complaints professionally.
- Willingness to learn and adapt to new procedures.
- Strong work ethic and a commitment to excellence.
- Ability to maintain a clean and organized work environment.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience in a similar role?
- How do you ensure that orders are delivered accurately and on time?
- What steps do you take to maintain food safety and hygiene standards?
- How do you handle stressful situations during peak hours?
- Can you provide an example of a time when you had to resolve a customer complaint?
- How do you prioritize tasks when managing multiple orders?
- What strategies do you use to communicate effectively with kitchen and serving staff?
- How do you ensure that special dietary requirements and allergies are communicated to the kitchen?
- Can you describe a time when you had to work as part of a team to achieve a common goal?
- What do you think are the most important qualities for a Food Expeditor to have?