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Title
Text copied to clipboard!Front Desk Associate
Description
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We are looking for a friendly and organized Front Desk Associate to manage all front desk operations for our company. You will be responsible for greeting guests, checking them in, handling their requests, answering phone calls, and providing excellent customer service. You will also be responsible for managing reservations, handling payments, and keeping the front desk area clean and well-organized. The ideal candidate is a detail-oriented team player who has excellent customer service skills and can multitask in a fast-paced environment.
Responsibilities
Text copied to clipboard!- Greet guests and check them in
- Answer phone calls and handle guest requests
- Manage reservations
- Handle payments
- Keep the front desk area clean and well-organized
- Provide excellent customer service
- Coordinate with housekeeping and maintenance staff
- Handle guest complaints and issues
- Maintain guest records and privacy
- Assist with other administrative tasks as needed
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Previous experience in a customer service role
- Excellent communication skills
- Ability to multitask in a fast-paced environment
- Detail-oriented and organized
- Proficiency in Microsoft Office and other office software
- Ability to handle cash and make change
- Ability to handle difficult situations with professionalism
- Knowledge of the local area and attractions
- Ability to stand for long periods of time
Potential interview questions
Text copied to clipboard!- How do you handle difficult customers?
- What strategies do you use to stay organized?
- How do you handle a high volume of phone calls?
- Can you describe a time when you had to handle a difficult situation at work?
- What do you enjoy most about customer service?