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Title
Text copied to clipboard!Greeter
Description
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We are looking for a friendly and welcoming Greeter to join our team and create an outstanding first impression for our guests. The ideal candidate will have a passion for customer service and a genuine love for meeting new people. As the face of our company, you will play a crucial role in setting the tone for our guests' experience by offering a warm welcome, assisting with directions, and answering any initial questions they may have. This position requires someone who can maintain a positive and professional demeanor under pressure and who enjoys working in a fast-paced environment. You will be responsible for greeting guests as they enter, providing information about our services and facilities, and ensuring that guests feel valued and appreciated from the moment they arrive. Whether it's a smile, a handshake, or a helpful tip about our services, your actions will directly impact our guests' satisfaction and their overall experience with us.
Responsibilities
Text copied to clipboard!- Greet guests as they enter and exit the establishment.
- Provide guests with directions and information about facilities and services.
- Answer any initial questions from guests.
- Assist guests with special needs or requests.
- Maintain a clean and welcoming entrance area.
- Coordinate with security and staff to manage the flow of guests.
- Handle guest complaints and concerns with professionalism.
- Keep track of guest arrivals and departures.
- Assist with event setup and breakdown as needed.
- Monitor and report any suspicious activities to security.
- Provide feedback to management on guest experiences.
- Stay informed about promotions and events.
- Assist in emergency situations as directed by management.
- Ensure compliance with health and safety regulations.
- Manage queues and waiting times efficiently.
- Collect and provide guest feedback to improve service.
- Wear the company uniform and maintain a professional appearance.
- Participate in training and development sessions.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous experience in a customer service role preferred.
- Excellent communication skills.
- Ability to stand for extended periods.
- Friendly and outgoing personality.
- Professional appearance and demeanor.
- Basic knowledge of the facility and its services.
- Ability to handle stressful situations calmly and effectively.
- Flexibility to work shifts, including weekends and holidays.
- Basic computer skills.
- Knowledge of a second language is a plus.
- Strong organizational skills.
- Attention to detail.
- Ability to work independently and as part of a team.
- Willingness to undergo background checks.
- Physical ability to assist guests with luggage or personal items if needed.
- Customer-focused mindset.
- Problem-solving skills.
- Empathy and understanding.
- Passion for hospitality and service.
Potential interview questions
Text copied to clipboard!- Can you describe a time when you provided excellent customer service?
- How would you handle a situation where a guest is unhappy or dissatisfied?
- What strategies would you use to manage long queues or wait times?
- How do you stay motivated during slow periods?
- Can you give an example of how you handled a difficult or challenging situation in a previous role?
- Why do you think you are a good fit for this Greeter position?
- How would you deal with a language barrier with a guest?
- What do you think is the most important quality for a Greeter to have?
- How do you handle stress and pressure, especially during busy times?
- What interests you about working in the hospitality and tourism industry?