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Title
Text copied to clipboard!Head of HR Operations
Description
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We are looking for a seasoned Head of HR Operations to lead our Human Resources department and to oversee all aspects of HR practices and processes. This role is pivotal in ensuring that our HR operations are streamlined, effective, and aligned with our overall business strategy. The ideal candidate will bring a strategic vision to develop and implement HR policies, oversee employee relations, ensure compliance with labor laws, and lead HR projects such as job design, recruitment, employee relations, performance management, training & development, and talent management. You will work closely with senior management to provide strategic HR guidance, support organizational change, and foster a positive work environment that promotes employee engagement and retention. The Head of HR Operations will also be responsible for managing the HR team, developing HR strategies that support business objectives, analyzing HR metrics for decision-making, and ensuring the HR operations run smoothly and efficiently. This role requires a blend of leadership, technical HR knowledge, strategic thinking, and a hands-on approach to manage day-to-day HR activities. If you are passionate about people, have a proven track record in HR leadership, and are looking to make a significant impact in a dynamic organization, we would like to hear from you.
Responsibilities
Text copied to clipboard!- Develop and implement HR strategies and initiatives aligned with the overall business strategy.
- Bridge management and employee relations by addressing demands, grievances, or other issues.
- Manage the recruitment and selection process.
- Support current and future business needs through the development, engagement, motivation, and preservation of human capital.
- Develop and monitor overall HR strategies, systems, tactics, and procedures across the organization.
- Nurture a positive working environment.
- Oversee and manage a performance appraisal system that drives high performance.
- Maintain pay plan and benefits program.
- Assess training needs to apply and monitor training programs.
- Ensure legal compliance throughout human resource management.
- Manage HR budgets.
- Lead the HR team to deliver operational excellence.
- Oversee employee disciplinary meetings, terminations, and investigations.
- Maintain management guidelines by preparing, updating, and recommending human resource policies and procedures.
- Oversee HR metrics (e.g., turnover rates, cost-per-hire, etc.).
- Report to management and provide decision support through HR metrics.
- Ensure compliance with labor regulations.
- Enhance job satisfaction by resolving issues promptly, applying new perks and benefits, and organizing team building activities.
Requirements
Text copied to clipboard!- Proven working experience as HR Manager or other HR Executive.
- People oriented and results driven.
- Demonstrable experience with Human Resources metrics.
- Knowledge of HR systems and databases.
- Ability to architect strategy along with leadership skills.
- Excellent active listening, negotiation, and presentation skills.
- Competence to build and effectively manage interpersonal relationships at all levels of the company.
- In-depth knowledge of labor law and HR best practices.
- Degree in Human Resources or related field.
- Experience in conflict resolution, disciplinary processes, and workplace investigations.
- Experience in following and maintaining workplace privacy.
- Ability to develop clear and fair company policies.
- Excellent written and verbal communication skills.
- Strong decision-making and problem-solving skills.
- Familiarity with MS Office and HR Information Systems (HRIS).
- Certification in Human Resources (e.g., CIPD, SHRM).
- Experience in a senior HR role within a fast-paced, dynamic environment.
Potential interview questions
Text copied to clipboard!- Can you describe a comprehensive HR strategy you developed and implemented?
- How do you stay updated with changes in labor laws and HR best practices?
- Can you give an example of a challenging HR issue you faced and how you resolved it?
- How do you measure the success of your HR initiatives?
- What is your experience with HR metrics and data analysis?
- How do you ensure your HR team remains motivated and productive?
- Can you discuss your experience with managing a diverse workforce?
- How do you approach change management within an organization?
- What strategies do you use to improve employee engagement and retention?
- How do you handle conflict resolution and disciplinary actions in the workplace?