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Title
Text copied to clipboard!Head of Rooms Division
Description
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We are looking for an organized and service-driven Head of Rooms Division to ensure high standards, efficient operations, and outstanding guest experiences across our property. In this role, you will hold overall responsibility for the daily management of the rooms division, including housekeeping operations, cleaning procedures, staffing coordination, quality control, and close collaboration with the front desk, maintenance team, and other operational departments. You will play a key role in maintaining exceptional standards of cleanliness, order, safety, and presentation in guest rooms, public areas, and related facilities.
As Head of Rooms Division, you will be expected to combine hands-on operational involvement with clear and effective people leadership. You will motivate team members, monitor performance, deliver training, and help create a positive work environment built on cooperation, accountability, and professionalism. The role requires strong attention to detail, a solution-oriented mindset, and the ability to perform well in a fast-paced environment with changing priorities and demanding quality expectations. You will also be responsible for improving routines, ensuring efficient use of resources, and helping the department achieve its goals related to quality, productivity, and guest satisfaction.
The position involves close follow-up of cleaning standards, room inspections, issue resolution, and coordination of daily tasks. You will work closely with other departments to support smooth arrivals and departures, respond quickly to special guest requests, and maintain strong communication when occupancy levels or operational needs change. In addition, you may be responsible for budget follow-up, purchasing equipment and supplies, and reporting on key metrics such as staffing, productivity, quality, and guest feedback.
We are seeking someone with experience from hotels, accommodation businesses, or other service-intensive environments who enjoys leading people in an operational setting. You understand how details influence the overall guest impression, and you are able to create structure without losing flexibility. You communicate clearly, build trust within the team, and take initiative to implement improvements that strengthen both operations and service quality. If you are looking for a central leadership role where you can combine quality, people management, and daily operations in an environment with high ambitions, we would like to hear from you.
Responsibilities
Text copied to clipboard!- Lead the daily operations of the rooms division and assign tasks effectively.
- Ensure guest rooms and public areas meet high cleanliness and presentation standards.
- Plan staffing, schedules, and resource allocation based on occupancy and operational needs.
- Coach, motivate, and develop team members through training and regular follow-up.
- Conduct quality checks, room inspections, and resolve issues promptly.
- Collaborate closely with front desk, maintenance, and other operational departments.
- Order and monitor supplies, equipment, and relevant operational deliveries.
- Support budget control, reporting, and continuous improvement of department routines.
Requirements
Text copied to clipboard!- Experience in housekeeping, rooms operations, or a similar service environment.
- Previous leadership experience with staff responsibility is an advantage.
- Strong understanding of quality standards, cleaning procedures, and guest service.
- Ability to work in a structured, efficient, and solution-oriented manner under pressure.
- Good communication skills in English; additional language skills are a plus.
- Experience with workforce planning and coordination of daily operations.
- Basic understanding of budgeting, purchasing, and cost control.
- Flexibility to work evenings, weekends, and peak seasons when required.
Potential interview questions
Text copied to clipboard!- What experience do you have leading teams in hotels or rooms operations?
- How do you ensure consistent quality in cleaning and room inspections?
- How do you handle high work pressure and rapid operational changes?
- What methods do you use to motivate and develop employees?
- Do you have experience with scheduling and resource planning?
- How do you collaborate with other departments to improve the guest experience?
- Can you describe a time when you improved a work process?
- What do you believe are the most important qualities for success in this role?
