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Title
Text copied to clipboard!Health Account Manager
Description
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We are looking for a Health Account Manager to oversee and coordinate the administration of health-related accounts for clients, ensuring high levels of satisfaction and compliance with healthcare regulations. This role requires a strong understanding of healthcare systems, insurance policies, and client relationship management. The Health Account Manager will serve as the primary point of contact for clients, helping them navigate their health benefits, resolve issues, and optimize their healthcare plans.
The ideal candidate will possess excellent communication skills, a customer-centric mindset, and the ability to manage multiple accounts simultaneously. You will work closely with internal teams such as claims processing, underwriting, and customer service to ensure seamless service delivery. Additionally, you will be responsible for analyzing account performance, identifying areas for improvement, and implementing strategies to enhance client satisfaction and retention.
Key duties include onboarding new clients, conducting regular account reviews, providing training and support, and ensuring compliance with all relevant laws and regulations. You will also be expected to stay current with industry trends and changes in healthcare legislation that may impact client accounts.
This position is ideal for someone with a background in healthcare administration, insurance account management, or employee benefits coordination. A proactive approach, attention to detail, and strong organizational skills are essential for success in this role. If you are passionate about improving healthcare experiences and building lasting client relationships, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Manage and maintain health accounts for assigned clients
- Serve as the primary point of contact for client inquiries and concerns
- Coordinate with internal departments to ensure timely service delivery
- Analyze account data to identify trends and opportunities for improvement
- Ensure compliance with healthcare regulations and company policies
- Conduct regular account reviews and performance evaluations
- Assist clients in understanding and utilizing their health benefits
- Develop and implement strategies to improve client satisfaction
- Provide training and support to clients on health account tools and services
- Prepare reports and documentation for internal and client use
Requirements
Text copied to clipboard!- Bachelor’s degree in healthcare administration, business, or related field
- 2+ years of experience in account management or healthcare services
- Strong knowledge of health insurance and benefits administration
- Excellent communication and interpersonal skills
- Ability to manage multiple accounts and prioritize tasks effectively
- Proficiency in Microsoft Office and CRM software
- Detail-oriented with strong analytical and problem-solving skills
- Understanding of HIPAA and other healthcare regulations
- Customer-focused mindset with a commitment to service excellence
- Ability to work independently and as part of a team
Potential interview questions
Text copied to clipboard!- Do you have experience managing health or insurance accounts?
- How do you handle difficult client situations?
- Can you describe your familiarity with healthcare regulations?
- What strategies do you use to ensure client satisfaction?
- How do you prioritize tasks when managing multiple accounts?
- Have you used CRM systems in previous roles?
- What is your approach to onboarding new clients?
- How do you stay updated on changes in healthcare laws?
- Can you give an example of a time you improved a client relationship?
- What metrics do you use to evaluate account performance?
