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Title
Text copied to clipboard!Healthcare Front Office Coordinator
Description
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We are looking for a dedicated Healthcare Front Office Coordinator to serve as the first point of contact for patients and visitors in a medical facility. This role is crucial in ensuring smooth operations at the front desk, managing appointments, handling patient inquiries, and maintaining accurate records. The ideal candidate will possess excellent communication skills, a compassionate demeanor, and the ability to multitask efficiently in a fast-paced healthcare environment. Responsibilities include greeting patients, verifying insurance information, scheduling appointments, managing patient check-ins and check-outs, coordinating with medical staff, and maintaining confidentiality of patient information. The role demands proficiency in healthcare software systems, attention to detail, and a commitment to providing exceptional customer service. This position plays a vital role in enhancing patient experience and supporting the overall efficiency of healthcare services.
Responsibilities
Text copied to clipboard!- Greet and assist patients and visitors upon arrival.
- Manage appointment scheduling and calendar coordination.
- Verify patient insurance and process necessary documentation.
- Handle patient check-in and check-out procedures efficiently.
- Maintain accurate and confidential patient records.
- Coordinate communication between patients and medical staff.
- Answer phone calls and respond to patient inquiries.
- Manage billing and payment processing as required.
- Ensure compliance with healthcare regulations and privacy laws.
- Maintain a clean and organized front office environment.
Requirements
Text copied to clipboard!- High school diploma or equivalent; associate degree preferred.
- Previous experience in a healthcare front office or administrative role.
- Strong communication and interpersonal skills.
- Proficiency with electronic health record (EHR) systems and scheduling software.
- Ability to handle sensitive information with confidentiality.
- Excellent organizational and multitasking abilities.
- Basic knowledge of medical terminology is a plus.
- Ability to work effectively in a team-oriented environment.
- Strong problem-solving skills and attention to detail.
- Flexibility to work various shifts if necessary.
Potential interview questions
Text copied to clipboard!- What experience do you have working in a healthcare front office?
- How do you handle difficult or upset patients?
- Are you familiar with electronic health record systems?
- Can you describe your experience with scheduling and calendar management?
- How do you ensure patient confidentiality in your work?
- What steps do you take to manage multiple tasks efficiently?
- How do you stay organized in a fast-paced environment?
- Are you comfortable handling billing and insurance verification?
- Describe a time you improved a process in a previous role.
- How do you handle communication between patients and medical staff?
