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Title
Text copied to clipboard!Hotel Shuttle Driver
Description
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We are looking for a dedicated and customer-oriented Hotel Shuttle Driver to join our team. In this role, you will be responsible for providing safe, timely, and courteous transportation for hotel guests to and from various destinations while ensuring a comfortable and satisfying experience. Our ideal candidate is an individual who possesses excellent driving skills, a friendly demeanor, and the ability to work flexible hours, including weekends and holidays. You will play a crucial role in enhancing our guests' overall stay by offering an efficient and reliable shuttle service, assisting with luggage, and providing information about local attractions and amenities. Your commitment to safety, punctuality, and exceptional service will contribute significantly to our hotel's reputation for excellence. This position requires a professional appearance, clear communication skills, and the ability to manage time effectively. If you are passionate about driving and enjoy interacting with people from all walks of life, we invite you to apply and become an integral part of our hospitality team.
Responsibilities
Text copied to clipboard!- Safely transport hotel guests to and from various locations in a timely manner.
- Assist guests with loading and unloading their luggage.
- Maintain the shuttle vehicle's cleanliness and ensure it is well-fueled and in good working condition.
- Adhere to all traffic laws and regulations.
- Provide excellent customer service, including offering information about local attractions and hotel amenities.
- Handle guest complaints and concerns with professionalism and patience.
- Keep accurate records of trips, including times, destinations, and the number of passengers.
- Communicate effectively with hotel staff about guests' transportation needs.
- Ensure the safety of all passengers by enforcing vehicle capacity and seatbelt use.
- Stay informed about local traffic and weather conditions to plan the most efficient routes.
Requirements
Text copied to clipboard!- Valid driver's license with a clean driving record.
- Minimum of 2 years of driving experience, preferably in a customer service-oriented role.
- Ability to operate a variety of vehicles, including vans and small buses.
- Excellent navigational skills and familiarity with local areas.
- Strong communication and interpersonal skills.
- Ability to lift and carry heavy luggage.
- Flexibility to work various shifts, including weekends, evenings, and holidays.
- High school diploma or equivalent.
- Professional appearance and demeanor.
- First Aid and CPR certification is a plus.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience in a driving role?
- How do you handle stressful driving situations, especially with passengers on board?
- What strategies do you use to ensure punctuality, especially in heavy traffic?
- Can you give an example of how you provided exceptional customer service in a previous role?
- How do you maintain your focus and ensure safety during long shifts?