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Title
Text copied to clipboard!Instore Sales Agent
Description
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We are looking for a motivated and customer-oriented Instore Sales Agent to join our team. The successful candidate will be responsible for driving sales, assisting customers with product selection, handling cash transactions, and maintaining a clean and organized sales floor. They will also be expected to stay up-to-date with product features and maintain our store's visual appearance in high standards. The ideal candidate will have a strong commitment to customer service and a passion for improving sales figures. This role requires direct interaction with customers, so strong communication skills are essential. A background in retail sales is a plus, but not required.
Responsibilities
Text copied to clipboard!- Greet customers and ascertain what each customer wants or needs.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Answer questions regarding the store and its merchandise.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Maintain records related to sales.
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
- Recommend and select merchandise based on customer needs and desires.
- Inventory stock and requisition new stock.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous retail experience preferred.
- Strong communication skills.
- Basic math skills.
- Ability to handle transactions accurately and responsibly.
- High level of energy with strong customer service skills.
- Basic knowledge of electronic equipment and computer hardware and software.
- Ability to perform physically demanding work such as lifting and moving heavy items.
- Ability to work a flexible schedule including weekends and holidays.
- Knowledge of customer service principles and processes.
Potential interview questions
Text copied to clipboard!- How would you handle a difficult customer?
- Can you describe a time when you successfully handled a customer complaint?
- How do you stay updated on new products and services?
- What strategies would you use to drive sales?
- How would you handle a situation where a customer wanted to return a product?