Text copied to clipboard!
Title
Text copied to clipboard!International and Strategic Accounts Administrator
Description
Text copied to clipboard!
We are looking for an International and Strategic Accounts Administrator to oversee and manage key global client relationships and strategic accounts. This role is critical in ensuring the smooth operation and growth of our international business partnerships. The ideal candidate will be responsible for coordinating with cross-functional teams, maintaining high levels of client satisfaction, and identifying opportunities for account expansion.
The International and Strategic Accounts Administrator will serve as the primary point of contact for our most important clients, ensuring their needs are met and expectations exceeded. This position requires a high level of professionalism, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. You will work closely with sales, marketing, finance, and operations teams to deliver tailored solutions that align with client goals and company objectives.
Key responsibilities include managing account documentation, tracking performance metrics, preparing reports, and facilitating communication between internal teams and clients. You will also be expected to support contract negotiations, monitor compliance with service level agreements, and contribute to strategic planning initiatives.
Success in this role requires strong analytical skills, excellent communication abilities, and a proactive approach to problem-solving. The ideal candidate will have experience in account management, preferably in an international or strategic context, and a solid understanding of business operations and customer relationship management.
This is an exciting opportunity for a motivated professional to play a pivotal role in driving client success and supporting the company’s global growth strategy.
Responsibilities
Text copied to clipboard!- Manage and maintain relationships with international and strategic clients
- Coordinate with internal departments to fulfill client needs
- Prepare and analyze account performance reports
- Support contract negotiations and renewals
- Ensure compliance with service level agreements
- Identify opportunities for account growth and upselling
- Maintain accurate and up-to-date client records
- Facilitate regular communication between clients and internal teams
- Resolve client issues and escalate when necessary
- Assist in strategic planning and forecasting for key accounts
Requirements
Text copied to clipboard!- Bachelor’s degree in Business Administration or related field
- 3+ years of experience in account management or client services
- Strong communication and interpersonal skills
- Proficiency in CRM software and Microsoft Office Suite
- Ability to manage multiple priorities and deadlines
- Experience working with international clients is a plus
- Strong analytical and problem-solving skills
- Detail-oriented with excellent organizational abilities
- Ability to work independently and as part of a team
- Fluency in English; additional languages are a plus
Potential interview questions
Text copied to clipboard!- Do you have experience managing international client accounts?
- How do you handle competing priorities and tight deadlines?
- Can you describe a time you resolved a complex client issue?
- What CRM tools are you proficient in?
- How do you ensure client satisfaction and retention?
- Have you participated in contract negotiations?
- What strategies do you use to identify account growth opportunities?
- Are you comfortable working with cross-functional teams?
- Do you have experience preparing performance reports?
- What languages do you speak fluently?
