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Title
Text copied to clipboard!IT User Support Specialist
Description
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We are looking for an IT User Support Specialist to join our team. The ideal candidate will be responsible for providing technical assistance to computer users. You will answer questions or resolve computer problems for clients in person, or via telephone or electronically. You may provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. You will also be responsible for maintaining and updating our IT systems, ensuring that all hardware and software is functioning optimally. You will be the first point of contact for our employees, so a patient and friendly demeanor is essential. You will also need to be able to explain complex IT concepts in simple terms.
Responsibilities
Text copied to clipboard!- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.
- Inspect equipment and read order sheets to prepare for delivery to users.
Requirements
Text copied to clipboard!- Bachelor's degree in Computer Science or related field.
- Proven experience as an IT Support Specialist or similar role.
- Knowledge of computer systems, networks, and procedures.
- Proficiency in English.
- Excellent problem-solving and multitasking skills.
- Customer-oriented attitude.
- Strong communication skills.
- Ability to work well in a team.
- Attention to detail.
- Ability to work under pressure.
Potential interview questions
Text copied to clipboard!- How do you handle pressure?
- Can you explain a time when you had to explain a technical issue to a non-technical person?
- What is your process for troubleshooting a technical issue?
- How do you prioritize your work?
- Can you describe a time when you had to deal with a difficult customer or user?