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Title
Text copied to clipboard!Mailroom Manager
Description
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We are looking for a highly organized and detail-oriented Mailroom Manager to oversee the daily operations of our organization's mailroom. The ideal candidate will be responsible for managing incoming and outgoing mail, supervising mailroom staff, ensuring timely and accurate delivery of correspondence, and maintaining compliance with postal regulations. This role requires strong leadership skills, the ability to multitask, and a commitment to maintaining a secure and efficient mail distribution system.
As a Mailroom Manager, you will coordinate with various departments to ensure that all mail and packages are processed and delivered in a timely manner. You will also be responsible for maintaining inventory of mailroom supplies, managing vendor relationships, and implementing best practices to improve mailroom efficiency. The role involves handling sensitive and confidential information, so discretion and professionalism are essential.
Key aspects of the role include training and supervising mailroom staff, developing and enforcing mailroom procedures, and ensuring that all equipment is properly maintained. You will also be expected to monitor mailroom budgets, prepare reports on mailroom activities, and stay updated on changes in postal regulations and shipping technologies.
The successful candidate will have excellent communication and organizational skills, a strong understanding of mailroom operations, and the ability to lead a team in a fast-paced environment. Experience with mail tracking systems, shipping software, and office equipment such as postage meters and scanners is highly desirable.
This is a full-time position that may require occasional overtime during peak mailing periods. If you are a proactive leader with a passion for operational excellence and customer service, we encourage you to apply for this opportunity to manage a vital function within our organization.
Responsibilities
Text copied to clipboard!- Oversee daily mailroom operations and staff
- Ensure timely processing and delivery of incoming and outgoing mail
- Maintain compliance with postal regulations and company policies
- Manage mailroom inventory and order supplies as needed
- Train, supervise, and evaluate mailroom personnel
- Coordinate with departments to meet mailing needs
- Implement and improve mailroom procedures and workflows
- Monitor and maintain mailroom equipment
- Prepare reports on mailroom activities and performance
- Handle confidential and sensitive information securely
- Manage relationships with postal and courier service providers
- Ensure safety and cleanliness of the mailroom environment
Requirements
Text copied to clipboard!- High school diploma or equivalent; associate or bachelor’s degree preferred
- Proven experience in mailroom operations or facilities management
- Strong leadership and team management skills
- Excellent organizational and multitasking abilities
- Familiarity with postal regulations and shipping procedures
- Proficiency with mail tracking and shipping software
- Ability to lift and move packages up to 50 lbs
- Strong communication and interpersonal skills
- Attention to detail and commitment to accuracy
- Ability to maintain confidentiality and handle sensitive information
- Basic budgeting and reporting skills
- Flexibility to work overtime during peak periods
Potential interview questions
Text copied to clipboard!- Do you have prior experience managing a mailroom or similar facility?
- What mail tracking or shipping software are you familiar with?
- How do you ensure compliance with postal regulations?
- Describe a time you improved a mailroom process or workflow.
- How do you handle confidential or sensitive mail?
- What steps do you take to manage and motivate a team?
- Are you comfortable lifting and moving heavy packages?
- How do you prioritize tasks during high-volume mailing periods?
- What experience do you have with mailroom equipment maintenance?
- How do you manage relationships with external vendors or couriers?
