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Title
Text copied to clipboard!Meter Reader
Description
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We are looking for a diligent and detail-oriented Meter Reader to join our team. In this role, you will be responsible for accurately reading and recording the consumption data from utility meters, including water, gas, and electricity meters, within a specified area. This position requires a high level of accuracy, reliability, and the ability to work independently while managing a daily route. The ideal candidate will have strong observational skills, basic math skills for recording data, and the physical ability to navigate various terrains and weather conditions. As a Meter Reader, you will play a crucial role in ensuring that our customers are billed correctly based on their actual consumption, which in turn helps in promoting fair practices and sustainability within the community. You will also be responsible for identifying and reporting any signs of tampering or damage to meters and equipment. This role is perfect for someone who enjoys working outdoors, has a keen eye for detail, and is committed to providing excellent service by contributing to the accuracy and efficiency of our utility services.
Responsibilities
Text copied to clipboard!- Read and record electric, gas, water, or steam consumption on a handheld device.
- Inspect meters for unauthorized connections, defects, and damage such as broken seals.
- Verify that meters are functioning properly and report any signs of tampering.
- Navigate route maps and ensure all assigned meters are read within the specified timeframe.
- Enter meter readings into a database and ensure accuracy of data entry.
- Report any obstacles in accessing meters, such as locked gates or aggressive pets.
- Maintain a daily log of readings, including any irregularities or unusual consumption patterns.
- Communicate with customers as needed, providing a high level of customer service.
- Adhere to safety guidelines and report any hazardous conditions encountered on the job.
- Participate in training sessions to stay updated on new technology or procedures.
- Assist in the installation and removal of meters when required.
- Perform minor maintenance on meters, such as cleaning or replacing glass covers.
- Collaborate with billing departments to resolve discrepancies in meter readings.
- Keep vehicle and equipment in clean and working condition.
- Follow company policies and procedures at all times.
- Work under minimal supervision and manage time effectively to cover the route efficiently.
- Handle and resolve customer inquiries about meter readings and utility bills.
- Prepare reports and documentation as required by the supervisor.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Valid driver's license and reliable transportation.
- Ability to walk and stand for extended periods.
- Comfortable working outdoors in all weather conditions.
- Basic math skills for accurate data recording.
- Strong attention to detail and observational skills.
- Good communication and customer service skills.
- Ability to work independently and manage time effectively.
- Basic computer skills for data entry and report generation.
- Willingness to undergo a background check.
- Physical ability to lift up to 50 pounds.
- Knowledge of the local area and ability to navigate efficiently.
- Flexibility to work early mornings, evenings, or weekends as needed.
- Previous experience as a Meter Reader or in a similar role is preferred but not required.
- Ability to read maps and follow route directions accurately.
- Familiarity with handheld devices or mobile applications used for data collection.
- Commitment to safety standards and protocols.
- Problem-solving skills to identify and report issues with meters or readings.
- Patience and professionalism when dealing with customers.
- Willingness to participate in ongoing training and development programs.
Potential interview questions
Text copied to clipboard!- Can you describe your experience with data entry and reporting?
- How do you ensure accuracy when recording meter readings?
- What strategies would you use to manage your daily route efficiently?
- How would you handle a situation where a customer is unhappy with their meter reading?
- Can you give an example of how you have dealt with adverse weather conditions while working outdoors?
- What safety precautions do you take when reading meters in unfamiliar or potentially hazardous areas?
- How do you stay organized and ensure that all assigned meters are read within the deadline?
- Describe a time when you identified and reported tampering or damage to equipment. What was the outcome?
- What motivates you to work independently with minimal supervision?
- How do you handle physical demands such as walking long distances and lifting heavy objects?