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Title
Text copied to clipboard!Order Entry Specialist
Description
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We are looking for an Order Entry Specialist to join our team. The ideal candidate will be responsible for processing customer orders, ensuring their accuracy, and confirming that inventory is available to fulfill orders. They will also be responsible for communicating with customers to confirm orders, answer questions, and resolve any issues. The Order Entry Specialist will also work closely with the sales and shipping departments to ensure that orders are processed and shipped in a timely manner. They will also be responsible for maintaining accurate records of all orders and customer interactions. The ideal candidate will have strong attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment. They should also have strong computer skills, including proficiency in order entry systems and Microsoft Office Suite.
Responsibilities
Text copied to clipboard!- Process customer orders accurately and efficiently.
- Communicate with customers to confirm orders and resolve issues.
- Work closely with sales and shipping departments to ensure timely order processing and shipping.
- Maintain accurate records of all orders and customer interactions.
- Ensure inventory is available to fulfill orders.
- Answer customer questions about orders and products.
- Resolve any issues with orders or products.
- Update customer information in order entry system as needed.
- Assist with other administrative tasks as needed.
- Maintain a high level of customer service at all times.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous experience in order entry or customer service.
- Strong attention to detail.
- Excellent communication skills.
- Ability to multitask in a fast-paced environment.
- Strong computer skills, including proficiency in order entry systems and Microsoft Office Suite.
- Ability to work well in a team.
- Strong problem-solving skills.
- Ability to handle sensitive information with discretion.
- Ability to work independently with minimal supervision.
Potential interview questions
Text copied to clipboard!- Do you have experience with order entry systems?
- How do you handle a difficult customer?
- How do you ensure accuracy when processing orders?
- Can you describe a time when you had to resolve an issue with a customer's order?
- How do you handle high-pressure situations?