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Title
Text copied to clipboard!Patient Services Representative and Phlebotomist
Description
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We are looking for a dedicated and compassionate Patient Services Representative and Phlebotomist to join our healthcare team. The successful candidate will be responsible for providing excellent patient services, including greeting patients, scheduling appointments, and handling patient inquiries and complaints. In addition, the candidate will perform phlebotomy tasks, such as drawing blood samples from patients and preparing specimens for laboratory testing. The candidate must have excellent communication and interpersonal skills, and a strong commitment to providing exceptional patient care. This role requires a high level of professionalism, as well as the ability to work in a fast-paced, dynamic healthcare environment.
Responsibilities
Text copied to clipboard!- Greeting patients and handling patient inquiries and complaints.
- Scheduling patient appointments.
- Performing phlebotomy tasks, such as drawing blood samples from patients.
- Preparing specimens for laboratory testing.
- Maintaining patient records and ensuring patient confidentiality.
- Providing exceptional patient care.
- Working closely with healthcare team members to ensure efficient patient flow.
- Ensuring the cleanliness and safety of the phlebotomy area.
- Adhering to infection control and safety procedures.
- Participating in ongoing training and professional development activities.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Certification as a Phlebotomist.
- Previous experience in a healthcare setting.
- Excellent communication and interpersonal skills.
- Strong commitment to providing exceptional patient care.
- Ability to work in a fast-paced, dynamic healthcare environment.
- Proficiency in using medical software and technology.
- Knowledge of infection control and safety procedures.
- Ability to maintain patient confidentiality.
- Willingness to participate in ongoing training and professional development activities.
Potential interview questions
Text copied to clipboard!- How do you handle difficult patients?
- What techniques do you use to draw blood from a difficult vein?
- How do you ensure patient confidentiality?
- How do you handle a high-stress, fast-paced work environment?
- What steps do you take to prevent infection during phlebotomy procedures?