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Title
Text copied to clipboard!Senior Account Manager
Description
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We are looking for a Senior Account Manager to join our team. The successful candidate will be responsible for managing and growing a portfolio of key client accounts. This role involves building and maintaining strong relationships with clients, understanding their business needs, and developing strategies to meet those needs. The Senior Account Manager will also be responsible for identifying new business opportunities and driving sales growth. This role requires a high level of strategic thinking, excellent communication skills, and a strong customer focus. The successful candidate will have a proven track record in account management, a deep understanding of the sales process, and the ability to work effectively in a fast-paced, dynamic environment.
Responsibilities
Text copied to clipboard!- Manage a portfolio of key client accounts
- Build and maintain strong relationships with clients
- Understand client business needs and develop strategies to meet those needs
- Identify new business opportunities and drive sales growth
- Work closely with the sales team to achieve sales targets
- Provide regular updates to clients on the progress of customer service projects and campaigns
- Resolve client issues and handle complaints in a timely manner
- Monitor sales performance metrics
- Prepare and present regular sales reports
- Stay up-to-date with product launches and provide support to clients
Requirements
Text copied to clipboard!- Proven work experience as an Account Manager or similar role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization
- Solid experience with CRM software and MS Office
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or relevant field
Potential interview questions
Text copied to clipboard!- Can you describe a time when you successfully managed a difficult client?
- How do you approach identifying new business opportunities?
- Can you give an example of a time when you had to juggle multiple projects at once?
- How do you handle client complaints?
- What strategies do you use to build and maintain strong client relationships?