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Title

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Service Department Clerk

Description

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We are looking for a Service Department Clerk to join our team and provide essential administrative support to ensure the smooth operation of our service department. This role is critical in maintaining organization, managing documentation, and facilitating communication between team members and customers. The ideal candidate will be detail-oriented, highly organized, and possess excellent communication skills. As a Service Department Clerk, you will be responsible for handling a variety of tasks, including scheduling appointments, maintaining records, and assisting with customer inquiries. Your role will contribute significantly to the overall efficiency and success of the service department. You will work closely with technicians, managers, and customers to ensure that all service-related activities are executed seamlessly. This position requires a proactive individual who can multitask effectively and adapt to a fast-paced environment. If you are passionate about providing exceptional administrative support and enjoy working in a collaborative setting, we encourage you to apply.

Responsibilities

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  • Schedule and coordinate service appointments for customers.
  • Maintain accurate records of service activities and customer interactions.
  • Assist in preparing and processing service-related documentation.
  • Communicate with customers to address inquiries and provide updates.
  • Support technicians and managers with administrative tasks.
  • Ensure timely follow-up on pending service requests.
  • Monitor inventory levels of service-related supplies and order as needed.
  • Handle incoming calls and emails related to the service department.

Requirements

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  • High school diploma or equivalent; additional education is a plus.
  • Proven experience in an administrative or clerical role.
  • Strong organizational and multitasking skills.
  • Excellent verbal and written communication abilities.
  • Proficiency in Microsoft Office Suite and other relevant software.
  • Ability to work independently and as part of a team.
  • Attention to detail and a commitment to accuracy.
  • Customer service experience is preferred.

Potential interview questions

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  • Can you describe your experience in administrative or clerical roles?
  • How do you prioritize tasks when managing multiple responsibilities?
  • What strategies do you use to ensure accuracy in your work?
  • Have you worked with scheduling or record-keeping software before?
  • How do you handle difficult customer interactions?
  • Can you provide an example of a time you improved a process in a previous role?
  • What do you find most rewarding about working in a service-oriented environment?
  • Are you comfortable working in a fast-paced setting with tight deadlines?