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Title
Text copied to clipboard!Shipping Clerk
Description
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We are looking for a detail-oriented and organized Shipping Clerk to join our logistics team and play a crucial role in the smooth running of our shipping operations. The ideal candidate will be responsible for preparing and processing shipments, coordinating with carriers, and ensuring that all packages are shipped on time and to the correct destinations. This role requires a keen eye for detail, excellent organizational skills, and the ability to work efficiently under pressure. The Shipping Clerk will also be responsible for maintaining accurate shipping records, tracking shipments, and resolving any issues that may arise during the shipping process. This position is pivotal in ensuring that our products reach our customers in a timely and efficient manner, contributing to overall customer satisfaction and the success of our business. The successful candidate will have a strong understanding of shipping and receiving procedures, be proficient in shipping software, and have excellent communication skills to effectively liaise with team members, carriers, and customers alike.
Responsibilities
Text copied to clipboard!- Prepare shipments for postal or commercial conveyance.
- Select the most efficient and economical shipping methods.
- Track and monitor shipments to ensure timely delivery.
- Coordinate with carriers and freight forwarders to schedule pickups.
- Inspect and verify outgoing shipments to ensure specifications, condition, and quantities are correct.
- Maintain accurate shipping records, including tracking information and proof of delivery.
- Resolve issues related to missed pickups, lost shipments, and damaged goods.
- Communicate with customers and internal teams regarding shipping statuses and schedules.
- Ensure compliance with federal, state, and international shipping regulations.
- Manage inventory of shipping supplies such as boxes, labels, and tape.
- Operate shipping software to generate shipping documents and labels.
- Coordinate returns and exchanges, including processing paperwork and updating inventory records.
- Assist in the loading and unloading of merchandise from trucks.
- Perform routine maintenance checks on shipping equipment and machinery.
- Collaborate with the warehouse team to optimize shipping and receiving processes.
- Participate in regular training sessions on safety and compliance.
- Provide exceptional customer service by addressing shipping inquiries and concerns promptly.
- Assist in the preparation of reports on shipping activities and performance metrics.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Proven experience as a Shipping Clerk or similar role.
- Familiarity with shipping software and databases.
- Knowledge of shipping and receiving procedures.
- Understanding of basic math and measurement skills.
- Ability to lift heavy objects and stand for extended periods.
- Strong organizational and time management skills.
- Excellent communication and interpersonal skills.
- Attention to detail and problem-solving abilities.
- Proficiency in Microsoft Office Suite, especially Excel.
- Experience with inventory management.
- Ability to work in a fast-paced environment.
- Knowledge of international shipping regulations is a plus.
- Forklift certification or willingness to obtain.
- Flexibility to work overtime as needed.
- Valid driver's license and clean driving record.
- Ability to work independently and as part of a team.
- Commitment to maintaining a safe work environment.
Potential interview questions
Text copied to clipboard!- Can you describe your experience with shipping software?
- How do you prioritize tasks when handling multiple shipments?
- Describe a time when you resolved a shipping issue.
- What strategies do you use to ensure accuracy in your work?
- How do you stay updated on shipping regulations?
- Explain how you would handle a situation where a shipment is delayed.
- What is your process for verifying the accuracy of shipment contents?
- How do you handle stressful situations, especially when facing tight shipping deadlines?
- Can you provide an example of how you improved a shipping process?
- What do you think is the most challenging aspect of working as a Shipping Clerk?