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Title
Text copied to clipboard!Shop Assistant
Description
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We are looking for a Shop Assistant to join our retail team and provide exceptional customer service while supporting daily store operations. As a Shop Assistant, you will be the face of our brand, helping customers find the products they need, answering their questions, and ensuring a pleasant shopping experience. You will also be responsible for maintaining the cleanliness and organization of the store, restocking shelves, and handling transactions at the cash register.
The ideal candidate is friendly, reliable, and has a passion for helping others. You should be comfortable working in a fast-paced environment and be able to multitask effectively. Previous experience in retail or customer service is a plus, but not required, as we provide comprehensive training for the right candidate.
Your day-to-day responsibilities will include greeting customers as they enter the store, assisting them with product selection, and providing information about promotions and store policies. You will also be expected to process sales transactions accurately, handle returns and exchanges, and resolve customer complaints in a professional manner.
In addition to customer service duties, you will help with inventory management by receiving and unpacking deliveries, organizing stock in the backroom, and ensuring that shelves are fully stocked and products are displayed attractively. You may also be asked to assist with visual merchandising and promotional displays.
We value teamwork and a positive attitude, and we are looking for someone who is eager to learn and grow within our company. If you enjoy working with people and want to be part of a dynamic retail environment, we encourage you to apply for this position.
Responsibilities
Text copied to clipboard!- Greet and assist customers in a friendly manner
- Provide product information and recommendations
- Process sales transactions accurately
- Maintain store cleanliness and organization
- Restock shelves and manage inventory
- Handle customer complaints and returns
- Assist with visual merchandising
- Monitor stock levels and report shortages
- Support promotional activities and sales events
- Follow company policies and procedures
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic math and computer skills
- Ability to work flexible hours, including weekends
- Customer-focused attitude
- Ability to stand for extended periods
- Team player with a positive attitude
- Previous retail experience is a plus
- Attention to detail and organizational skills
- Willingness to learn and take initiative
Potential interview questions
Text copied to clipboard!- Do you have previous experience in retail or customer service?
- Are you available to work weekends and holidays?
- How do you handle difficult customers?
- Can you describe a time you worked as part of a team?
- What does good customer service mean to you?
- Are you comfortable standing for long periods?
- How do you prioritize tasks during busy hours?
- Do you have experience using a cash register?
- What motivates you to work in retail?
- How would you handle a situation where a product is out of stock?
