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Title
Text copied to clipboard!Short-Term Rental Manager
Description
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We are looking for a dedicated and experienced Short-Term Rental Manager to join our team. In this role, you will be responsible for managing and overseeing our portfolio of short-term rental properties, ensuring they are well-maintained, fully booked, and providing a high level of customer service to our guests. You will handle all aspects of property management, from marketing and booking to maintenance and guest relations. You will also be responsible for managing a team of cleaners and maintenance staff, ensuring the properties are always ready for guests. This role requires excellent organizational skills, a keen eye for detail, and a passion for providing excellent customer service. You should have experience in property management, hospitality, or a related field, and be comfortable working with a variety of stakeholders, including property owners, guests, and staff.
Responsibilities
Text copied to clipboard!- Manage and oversee a portfolio of short-term rental properties
- Ensure properties are well-maintained and ready for guests
- Handle all aspects of property management, from marketing and booking to maintenance and guest relations
- Manage a team of cleaners and maintenance staff
- Provide excellent customer service to guests
- Work with property owners to ensure their properties are fully booked
- Handle any issues or complaints from guests
- Ensure all properties comply with local regulations and laws
- Manage the budget for each property
- Prepare reports on the performance of each property
Requirements
Text copied to clipboard!- Experience in property management, hospitality, or a related field
- Excellent organizational skills
- A keen eye for detail
- A passion for providing excellent customer service
- Comfortable working with a variety of stakeholders
- Knowledge of local regulations and laws related to short-term rentals
- Ability to manage a team
- Excellent communication skills
- Ability to handle complaints and issues in a professional manner
- Experience with budget management
Potential interview questions
Text copied to clipboard!- What experience do you have in property management or hospitality?
- How would you handle a complaint from a guest?
- How would you ensure a property is always ready for guests?
- What strategies would you use to ensure a property is fully booked?
- How would you manage a team of cleaners and maintenance staff?