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Title
Text copied to clipboard!Surgical Scheduler
Description
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We are looking for a highly organized and detail-oriented Surgical Scheduler to join our healthcare team. The ideal candidate will be responsible for coordinating and managing all aspects of surgical scheduling, ensuring that patients receive timely and efficient care. This role requires excellent communication skills, as you will be interacting with patients, surgeons, and other medical staff. You will be responsible for verifying patient information, obtaining necessary authorizations, and ensuring that all pre-operative requirements are met. The Surgical Scheduler must be able to handle multiple tasks simultaneously and work well under pressure. You will also be responsible for maintaining accurate records and ensuring compliance with all relevant regulations and policies. This position requires a high level of professionalism, as you will be representing our healthcare facility to patients and their families. If you are a proactive problem-solver with a passion for patient care, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Coordinate and schedule surgical procedures.
- Communicate with patients to confirm appointments.
- Verify patient information and obtain necessary authorizations.
- Ensure all pre-operative requirements are met.
- Maintain accurate and up-to-date patient records.
- Liaise with surgeons and medical staff to confirm availability.
- Handle rescheduling and cancellations as needed.
- Provide patients with pre-operative instructions.
- Ensure compliance with all relevant regulations and policies.
- Assist with administrative tasks as needed.
- Prepare and distribute surgical schedules to relevant staff.
- Monitor and manage surgical waitlists.
- Coordinate with insurance companies for pre-authorization.
- Ensure all necessary equipment and supplies are available for procedures.
- Handle patient inquiries and provide excellent customer service.
- Maintain confidentiality of patient information.
- Assist in the development of scheduling protocols and procedures.
- Participate in staff meetings and training sessions.
- Provide support to other administrative staff as needed.
- Ensure timely and efficient patient flow.
Requirements
Text copied to clipboard!- High school diploma or equivalent; associate's degree preferred.
- Previous experience in a medical scheduling role.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Proficiency in medical scheduling software.
- Knowledge of medical terminology.
- Ability to work well under pressure.
- Attention to detail and accuracy.
- Strong problem-solving skills.
- Ability to maintain confidentiality.
- Customer service-oriented.
- Familiarity with insurance and authorization processes.
- Ability to work independently and as part of a team.
- Strong time management skills.
- Proficiency in Microsoft Office Suite.
- Ability to handle sensitive information with discretion.
- Strong follow-up and follow-through skills.
- Ability to adapt to changing priorities.
- Knowledge of HIPAA regulations.
- Previous experience in a surgical setting preferred.
Potential interview questions
Text copied to clipboard!- Can you describe your experience with medical scheduling software?
- How do you handle high-pressure situations?
- What strategies do you use to ensure accuracy in your work?
- Can you provide an example of a time you had to reschedule a surgical procedure?
- How do you ensure compliance with medical regulations?
- Describe a time when you had to handle a difficult patient inquiry.
- What steps do you take to verify patient information?
- How do you prioritize tasks when managing multiple schedules?
- Can you explain your experience with insurance authorization processes?
- How do you maintain confidentiality in your work?
- What do you find most challenging about surgical scheduling?
- How do you handle communication with surgeons and medical staff?
- Describe your experience with pre-operative requirements.
- How do you ensure that all necessary equipment and supplies are available for procedures?
- What methods do you use to keep patient records up-to-date?
- How do you handle cancellations and rescheduling?
- What is your approach to providing excellent customer service?
- How do you stay organized in a fast-paced environment?
- Can you describe a time when you had to adapt to a change in priorities?
- What do you enjoy most about working in a healthcare setting?
