Text copied to clipboard!
Title
Text copied to clipboard!Vehicle Service Advisor
Description
Text copied to clipboard!
We are looking for a Vehicle Service Advisor. This position is responsible for addressing customers' vehicle service needs, coordinating service processes, and ensuring customer satisfaction. The Vehicle Service Advisor communicates effectively with customers to manage their vehicle maintenance and repair processes, coordinates with the service department, and provides post-service support. Additionally, they handle service tracking, pricing, and reporting tasks. Analyzing customer requests accurately to offer appropriate solutions, ensuring efficient service operations, and increasing customer loyalty are key objectives of this role. Working collaboratively with the technical team, the advisor ensures vehicles are serviced timely and with quality. Being knowledgeable about current automotive technologies and service procedures, excelling in customer relationship management, and possessing problem-solving skills are essential for this job. The Vehicle Service Advisor prioritizes customer satisfaction, enhancing the company's service quality and contributing to brand value.
Responsibilities
Text copied to clipboard!- Identify and advise customers on vehicle service needs
- Schedule and coordinate service appointments
- Provide information and support to customers during service process
- Communicate with technical team to follow up on service operations
- Inform customers about pricing and service costs
- Measure post-service customer satisfaction and manage feedback
- Maintain service records and reporting
- Organize vehicle delivery processes
- Resolve customer complaints and take necessary actions
- Suggest improvements for service processes
Requirements
Text copied to clipboard!- Experience in the automotive sector
- Strong customer relations and communication skills
- Problem-solving and analytical thinking abilities
- Teamwork oriented
- Proficient in computer and office programs
- Knowledgeable about service processes and automotive technologies
- Flexible working hours
- Attention to detail and organized work style
- Ability to stay calm under stress
- Good command of Turkish
Potential interview questions
Text copied to clipboard!- What is your experience as a Vehicle Service Advisor?
- How do you manage customer complaints?
- How do you organize service processes?
- How do you communicate with a difficult customer?
- What role do you take in teamwork?
- How knowledgeable are you about automotive technologies?
